MS Engineer in Diegem, Belgium

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

What you’ll be doing

Key Responsibilities:

• Provide a 24/7 multilingual (Dutch, French, English) single point of contact for multi- service solutions.

• Receive, log, validate and diagnose client requests and events, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes.

• Analyse and interpret the requests to ensure tickets are correctly classified, prioritized and categorized.

• Provide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.

• Work closely with resolver groups, and other stakeholders, to ensure timely updates are sent to the client.

• Ensure that professional service quality is maintained and that clients are satisfied.

• Perform daily checks on the client infrastructure.

• Identify gaps and shortcomings in the current processes, procedures, services and provide recommendations for improvement

• Use sound judgment to escalate an issue to a higher level.

Knowledge and Attributes:

• Ambitious self-starter and passionate about IT.

• High school technical degree (preferably in telecoms or IT) or same via work experience.

• Methodical approach to ticket resolution.

• Demonstrates required integrity to ensure excellent client service and retention.

• Basic knowledge of network technologies (WAN, LAN, WLAN), Security, Cloud, Videoconference or Collaboration and personal computers is an asset.

• Familiar with basic ITIL concepts.

• Excellent attention to detail and client focused.

• Good communication skills in English, French & Dutch (written & oral)

Academic Qualifications and Certifications:

• High School Certification

Required Experience:

• Basic level years of experience

• Basic experience level in the Technology Industry and Call Centre environment

• good communicator

Workplace type :

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.