Motor Recoveries Handler

Job title: Motor Recoveries Handler

Department: Commercial

Location: Home-Based

Hours: 37.5 hours per week

Salary: £26,000-£28,000

We’re looking for a Motor Recoveries Handler to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.

**Great career development opportunities – grow with us.

About the role

To manage non-fault motor claims; Recoveries Handlers are responsible for identifying and quantifying claims, and managing the recovery process from end to end. To maximise the recovery opportunities from third parties, insurers or agents, for damages and losses our customer has incurred, whilst ensuring all customers receive a professional service, through meeting or exceeding Service Level Agreements (SLAs).

This position is ideal for an individual who possesses excellent negotiation skills, a strong understanding of insurance claims, and a keen eye for detail.

Key responsibilities

• Take ownership of assigned customers claims, managing the claims proactively and effectively whilst adhering to set service level parameters.

• Manage own workload, prioritising each day and ensuring all tasks are complete.

• Work diligently to recover costs incurred by the customer as a result of non-fault accidents, including vehicle repairs/total loss, replacement vehicle expenses, recovery and storage etc.

• Identify and pursue third parties, and ensure liability settles favourably by applying knowledge of case precedent, highway code etc., in order to maximise recovery prospects.

• Evaluate claims with respect of quantum, liability and indemnity prospects to determine the most effective route of recovery.

• Communicate with insurance companies and third-party agents, using a confident telephone manner and excellent written skills to negotiate favourable settlements expeditiously.

• Engage in effective negotiation with third party insurers and agents, to ensure that costs recovery is maximised, and claim life-cycles minimised.

• Using the sopp+sopp claims management system, maintain accurate and comprehensive records of all recovery efforts and related documentation, including emails and calls, offers discussed and payments agreed or received.

• Record the expected and attained recovery for each claim, with respect of both liability & quantum.

• Use commercial awareness and industry knowledge to make accurate judgement on the prospects of success in litigation in cases of non-payment, referring suitable claims to solicitors accordingly.

• Use strong communication and persuasion skills to advocate for the customer’s interests.

• Ensure customers are kept up to date with the progress of their claims

Skills and experience

• Prior experience in debt recovery, claims management, or related roles is advantageous.

• Strong negotiation and interpersonal skills.

• Excellent analytical and problem-solving abilities.

• Familiarity with insurance policies, terminology, and claim procedures.

• Knowledge of case law and standard practice surrounding ULR and liability is beneficial.

• Proficiency in using relevant software and tools for data management and reporting.

• Adaptability and initiative to be able to adjust to the many factors that make each claim unique and react accordingly.

• Attention to detail and a high degree of organisational skills.

• Ability to work independently and as part of a team.

• Accountability for own performance and the importance of contributing to team success.

Benefits

• 33 days holiday (including bank holidays)

• Personal health cash plan – claim back the cost of things like dentist and optical check ups

• Enhanced maternity / paternity / adoption / shared parental pay

• Life assurance: three times basic salary

• Free breakfasts and fruit

• Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you’re at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we’ll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

Purpose: Make someone’s bad day better

Values:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.

• Strive for better – Be bold. Challenge the norm – make small improvements often.

• Win together – Be a team-player. Win together, learn together, respect each other.