Mid-Market Account Manager – EZRA

Description

Position at Ezra

Role: Mid-Market Account Manager

Location: London (Hybrid – 3 days in Old Street Office)

Who we are 

Imagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best. 

At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest. 

This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.

The Role 

Reporting to the Team Lead of Mid-Market Growth, you will be part of a newly formed Mid-Market team that will be focused on developing strategic customer relationships to unlock value for our clients and in turn incremental revenue opportunities for EZRA, as we take them on the journey of scaling coaching across their organization. You will work in partnership with multiple team members across EZRA’s business. 

What You’ll Do: 

• Manage a global territory of listed accounts. Lead all sales efforts from qualification to contracting. 
• Identify personas at target accounts and create tailored messaging 
• Link EZRA solutions and value to desired outcomes. Understand the competitive landscape and how to differentiate EZRA 
• Achieve and exceed sales OKR’s and Goals, including full sales quota 
• Set account strategy and contact mapping for clients and develop understanding of goals 
• Manage renewal and collaborate on expansion sales through delivering outstanding customer experience 
• Lead all sales efforts from identifying new partners and budget holders to qualification and contracting 
• Maintain Salesforce.com to ensure pipeline management and accurate forecasting 
• Project manage the client onboarding set-up, from contract close to launch date collaborating with important functions that play a role in the implementation process. Consult on best practices for end-user adoption 
• Daily relationship contact for our client partners including regular touch points for Annual and Quarterly reviews 

About you 

• 2+ years of relevant enterprise sales or CSM experience managing client relationships 
• Experience responding to prospect emails, phone calls, and demo requests 
• Relevant experience in the HR consulting / leadership & L&D space 
• Excellence in networking, partnering, and communicating with senior partners 
• Experience identifying target personas and using creative messaging for prospecting 
• Must be to be ‘in the market’ with clients
• Demonstrated experience exceeding sales targets
• Language skills preferred (Ideally German or Dutch)

What we offer 

• Your own world class coach 
• Friends and family coaching 
• 2 weeks work from anywhere 
• Charity days 
• Learning and Development Budget 
• Weekly wellbeing hour 
• Regional benefits package 

#LI-Hybrid 

We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.

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