Membership Solutions – Strategy and Business Development Manager

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal.

About ELITE

ELITE is the Euronext ecosystem to support private companies by connecting them to skills, network and capital to drive their sustainable growth in the long-term, allowing them to access private and public capital markets.

The ELITE offer is built around three pillars:

Access to skillset and expertise, via a proprietary training program covering a range of topics, from growth strategy to innovation and internationalization, from risk management to corporate governance to funding options. Access to an international network: ELITE members benefit from exposure to leading peers and advisors, as well as media coverage and access to exclusive events Access to growth capital, via traditional or alternative funding solutions, acting as a bridge from private to public.

Since ELITE’s launch, more than 2.300 companies have been part of the ELITE network, which today counts 1.500+ companies. The membership business model is based on annual subscription fees for member companies, that give access to a range of services designed to meet their evolving strategic needs: corporate governance, internationalization, finance, sustainability, leadership/talent, innovation, etc.

ELITE – Membership Solutions – Strategy and Business Development Manager

Role Overview: The Membership Solutions Manager will play a crucial role within the Strategy and Business Development division, focusing on evolving the ELITE membership offering across the different geographies where ELITE is developed.

This includes finding, proposing, testing and managing any potential new services to extend the current membership offering, either developed internally or integrated from third parties, in strong coordination with the Sales & Relationship Management teams and the Product Management team.

The resource will be also responsible for the continuous pipeline generation of new counterparts, across Europe, to support the development of tailored strategic initiatives/programs (i.e. lounge partners, institutions, associations, public bodies, etc.)

The role aims to ensure the continuous evolution and innovation of ELITE’s value proposition to meet member needs and market trends, to extend the retention of current members and further attract new sources of clients.

Workplace: Milan, ELITE and Euronext Milan Headquarter

Key Responsibilities

• Membership Offering evolution:
• Identify and evaluate new services or products to be embedded in the core membership value proposition. This includes scouting for new partners/solutions, benchmarking other players in the market, developing concepts and proposals with business cases, validating the appetite and customer interest, and assessing the feasibility of solutions.
• Lead the development and roll-out of new membership solutions, in strong coordination with the Product Management team and the Sales & Relationship Management teams
• Member Engagement & Satisfaction:
• Monitor member satisfaction and coordinate the gathering of feedback, integrating with the existing processes of the Product Management and Relationship Management, to make informed decisions on service evolution and improvement
• Develop strategies to increase member engagement and retention
• Generate pipeline for new potential lounge partners across Europe, in strong coordination with the Sales & Relationship Management teams
• Support to ensure high-quality delivery of new membership services
• Market Research & Insights:
• Conduct market research in collaboration with the Data Analytics and Insights team to identify trends and opportunities within the membership landscape
• Leverage data and insights to drive decision-making and strategy development
• Collaboration & Coordination:
• Work closely with other ELITE divisions, including product, sales, and marketing, to align new membership strategies
• Coordinate with internal and external stakeholders to support the successful implementation of new services
• Performance Monitoring & Reporting:
• Define the success factors and KPIs of new membership services, and
• Provide regular updates and insights to senior management
• Revenue Management:
• Develop strategies to enhance and maintain membership revenues
• Identify upselling and cross-selling opportunities within the membership base

Candidate Profile/ Key Skills:

• Education: Bachelor’s or master’s degree in business administration, Marketing, Product/Service Design or other fields relevant to the position
• Experience: Proven experience (at least 3-5 years) in service/product innovation management, business development, or a similar role. A relevant experience in B2B membership management/development is a plus.
• Skills:
• Strong project management and organizational skills
• Service design and innovation management
• Market and customer negotiations
• Business case development
• Opportunity management and negotiation
• Excellent verbal and written communication skills
• Ability to analyze data and provide actionable insights
• Solid client-facing skills with the ability to interact at all levels
• Commercial acumen and strategic awareness
• Attributes:
• Team oriented
• Customer-oriented approach
• Ability to work autonomously and drive projects forward, and provide clear business input into functional requirements.
• Pragmatic and numbers-driven mindset
• Ability to leverage internal and external relationships
• Pan-European business experience is a plus

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects. 

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