Marketplace Health Operations Manager (Uber Direct, Eater / Merchant Fraud)

Job title:

Marketplace Health Operations Manager (Uber Direct, Eater / Merchant Fraud)

Company:

Uber

Job description

On the Uber Eats Regional Operations team, we serve the business and local markets by partnering with Product, Local Operations, and Cross-functional partners to build and scale impactful Products and data-driven Processes across EMEA.You will work on the Marketplace Health team engaging in Processes, Projects and Products related to Uber Direct, Refunds & Appeasements and Eater/Merchant Fraud.Uber Direct is our ‘Delivery-as-a-service’ product which enables restaurants, grocers and retailers to unlock last mile delivery for their customers via their app or website by utilizing our network of delivery partners. It will be a key priority as we work in enhancing Fraud capabilities and Refund Policies across EMEA.What You’ll Do

• Build and launch processes: create new and scale existing processes across the EMEA Region to minimize fraud on the platform.
• Analytics & data-driven decision making: use advanced data analytics to measure performance and build detailed dashboards, investigate and deep dive into possible areas of improvements in ongoing or new products and support policies.
• Data analysis: design, execute and automate processes to identify, diagnose and mitigate fraudulent behavior from Eaters and Merchants. You will autonomously build your own analyses and dashboards to measure your projects’ success.
• Automation: work with automation specialists to create, maintain and improve the reliability of processes that power UberEats Marketplace.
• Ensure the interface between EMEA Operations and Product teams: work with Marketplace and Risk Product teams to experiment and roll out products in EMEA (gathering and structuring product requests, deploying new product features, measuring impact, tracking & follow-up on bugs).
• Stakeholder management & collaboration: you will work with a diverse set of partners, adding new value to local country teams while collaborating with cross-functional teams in the EMEA (other Regional Operations teams, Legal, Customer Support) or other regions (product and engineering teams, central risk team).

Basic Qualifications

• Highly motivated and willing to take ownership of challenges.
• At least 3 years of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
• Strong analytical skills, willingness to develop in Business Acumen, Stakeholder Management and broader communication skills.
• Good problem-solving skills with an ability to structure the challenges we face into concrete action plans.
• Stakeholder management skills with experience working in diverse, cross-functional, and global environments.

Preferred Qualifications

• Advanced analytical skills in SQL and Excel/GSheets. Exposure or interest in Python is a plus!
• Experience working cross functionally with Data Science, Product and Operation teams.
• Shown project management skills with an ability to set up and manage processes or projects from the ground up.
• Excellent interpersonal skills with an ability to translate quantitative findings into action plans and clearly present data to various audiences.
• Experience in leading process and performance improvements by leveraging data and insights.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Wed, 15 May 2024 07:43:16 GMT

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