Manager, Enterprise Support – Milan, Italy

DESCRIPTION

Are you a Customer Obsessed Technology Leader looking to manage a successful, growing team of cloud technologists?

At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.

Key job responsibilities

We’re seeking a Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based in Milan, Italy.

Our TAM’s are trusted advisors who help some of the most iconic businesses in the world, ensuring their long term success with our services. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. The team provides advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. You’ll help craft and execute strategies to drive our customers’ adoption and use of AWS services.

As a leader you will:

• Lead a team of Technical Account Managers (TAMs) to solve business problems
• Influence the strategic direction of your team and delivery to improve the customer experience
• Drive internal strategic communications
• Advocate for your customers and own their transformation journey.
• Manage customer sentiment and recovery during service events, including executive engagement
• Assist with problem escalation and support your team in resolving critical customer issues
• Understand operational excellence in the cloud and help your TAMs make recommendations to customers
• Mitigate risks and remove blockers for your team and customers
• Grow the team’s capability through people development and recruitment
• “Think Big”, by creating mechanisms that allow us to scale while we continue to expand the team

You’ll have a direct impact in enabling businesses across the region gain the most value from cloud. There are plenty of opportunities to develop your management / leadership skills as we continue to rapidly expand. You’ll also have the chance to receive mentorship and gain AWS certifications.

A day in the life

At Amazon Web Services, we don’t mind being called “peculiar.” We have our own way of doing things. We’re obsessed with customers, we see beauty in simplifying the complex, and we’re comfortable with being misunderstood. That might sound unorthodox, but our unusual approach and our culture – focused on removing obstacles so builders can build – are part of why our people enjoy working in AWS.

We’re passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.

We are open to hiring candidates to work out of one of the following locations:

Milan, MI, ITA

BASIC QUALIFICATIONS

• Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics
• 6+ years of technical engineering experience
• 4+ years managing technical teams
• Passionate about customers and new technology
• Experience working with enterprise software companies
• Track record of leading high performing teams
• Track record of building up a business
• Previous customer facing experience with strong executive presence
• Strong customer focus and bias for action; and ability to work with remote teams
• Experience building a business with P&L responsibility

PREFERRED QUALIFICATIONS

• Experience working for an IT Vendor or service provider
• Experience influencing large enterprises or government organizations
• Experience managing/leading teams and customers in Italy

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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