Maintenance Technician

Company Description

About Orient Express

Orient Express embodies the refined and nomadic spirit of travel. Its exceptional assets portfolio includes experiences such as The Orient Express — its iconic carriages reinvented as a modern-day tribute to French luxury, with ARSENALE Group owner — La Dolce Vita, a train celebrating the elegance of Italian art de vivre, and a collection of luxury hotels opened in Rome – La Minerva – and soon in Venice – and with Sailing Yachts – the O.E Corinthian, the world’s largest sailing ship.

While redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement.

As a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH.

Now, as Orient Express grows under the steam of its 140-year own glorious reputation and brand, it stands unique and identifiable from the other luxury brands under the ACCOR brands, aiming to become a pioneer of contemporary luxury hospitality, creating immersive experiences that combine exceptional design, impeccable service, culinary excellence, wellness offerings, cutting-edge technology, sustainability, and authentic local experiences, while also actively engaging in local community initiatives and support social causes, making a positive contribution to the destinations its properties operate in. What remains distinctly Orient Express is its spirit of adventure, sublime service and enchanting storytelling. Refreshing and reinvigorating, Orient Express is loved by those with an adventurous spirit and a taste for the very best, linking travel and destinations as part of the same journey.

About Orient Express Venice

Orient Express will open its second hotel in Venice, in partnership with the Italian luxury hotel group Arsenale. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space.

Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.

Job Description

Our Maintenance Technician is a vital member of the Engineering & Facilities team, ensuring that all hotel systems, equipment, and physical assets operate efficiently, safely, and in line with the standards of a five-star luxury environment. This role is essential in upholding the hotel’s commitment to excellence, guest satisfaction, and operational continuity by delivering proactive and timely maintenance solutions. The Maintenance Technician works collaboratively across departments to ensure all guest areas and back-of-house spaces are maintained to the highest standards of functionality, appearance, and safety.

Key Responsibilities

• Performs regular inspections, preventive maintenance, and repair of mechanical, electrical, plumbing, HVAC, and other building systems
• Responds promptly to maintenance requests from guests or departments, resolving issues efficiently while maintaining guest privacy and minimal disruption
• Ensures all guest rooms, suites, public areas, and service areas are maintained in pristine condition in accordance with luxury hotel standards
• Conducts routine checks and maintains equipment such as boilers, chillers, pumps, lighting systems, fire alarm systems, and elevators
• Carries out carpentry, painting, and minor construction or repair work as needed to maintain aesthetic quality and structural integrity
• Collaborates with external contractors and service providers, ensuring all works are completed safely and to required specifications
• Maintains proper documentation of maintenance activities, inspections, and repairs in line with hotel protocols and regulatory compliance
• Assists in energy-saving initiatives and monitors utility systems to support the hotel’s sustainability goals
• Upholds hotel safety and emergency procedures, including fire, life, and health safety systems, and participates in safety drills and audits
• Supports the Engineering Supervisor and Director of Engineering in planning and executing renovation or upgrade projects
• Keeps tools, workshop, and maintenance areas clean, organized, and stocked with necessary supplies
• Adheres strictly to hotel policies, health and safety regulations, and legal compliance regarding maintenance operations
• Demonstrates a guest-centric attitude and represents the hotel’s values in all interactions with guests and colleagues
• Participates in departmental meetings and ongoing technical training to ensure up-to-date skills and knowledge

Qualifications

Proven experience in a maintenance or engineering role, preferably within a luxury hotel or high-end property

• Strong technical knowledge in at least two of the following: electrical, plumbing, HVAC, mechanical systems, or general building maintenance
• Vocational training or certification in a relevant technical field is preferred
• Familiarity with local building codes, safety regulations, and preventive maintenance practices
• Ability to read technical manuals, blueprints, and system schematics
• Hands-on, proactive approach with excellent problem-solving and troubleshooting skills
• Strong interpersonal and communication skills with a service-oriented mindset
• High level of discretion, reliability, and personal integrity
• Availability to work in shifts, including evenings, weekends, and holidays, based on operational needs
• Physical ability to lift, carry, climb, and perform tasks requiring manual dexterity
• Fluency in Italian is required; basic English proficiency is preferred for guest interaction and safety communication
• Legal right to work in Italy

Additional Information

• A competitive package (base salary and yearly bonus)
• Medical Insurance, integrating Collective Labor Agreement one and extended to the family
• Ticket Restaurant
• Annual leave
• ALL – Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world!
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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