M365 Support Analyst

Job title:

M365 Support Analyst

Company:

Falmouth University

Job description

About The RoleAre you a tech-passionate problem-solver ready to transform digital experiences?The OpportunityFalmouth University is seeking a dynamic Microsoft 365 Support Analyst to join our Digital Development and Support team. This critical role goes beyond technical support, you’ll be a key driver in enhancing our organization’s digital capability, directly supporting staff productivity and helping to achieve our strategic goals. We take an agile and customer focussed approach to improving users experiences through digital solutions.Your Impact

• Empower staff through best use of Microsoft 365 tools
• Improve organisational productivity and collaboration
• Translate technology into tangible business value
• Support Falmouth University’s strategic objectives through digital innovation
• Drive meaningful change aligned with our core university values

What You’ll Do

• Drive Microsoft 365 adoption and innovation
• Solve customer technical challenges
• Create impactful support materials and ad-hoc training as required
• Contribute to Agile and IT Service Management (ITSM) methodologies
• Develop simple solutions across Teams, SharePoint, Power Platform, and more.

About YouWe’re Looking For Someone Who:

• Loves technology and continuous learning
• Thrives in a collaborative, forward-thinking environment
• Can communicate complex ideas simply
• Is proactive about digital literacy and customer service focused
• Sees technology as a strategic enabler of organisational success

Why Join Us?

• Exciting opportunities for professional growth
• Meaningful work that directly supports university strategy
• Exposure to Power Platform Development and Supporting other University Digital Services.
• Active, innovative digital team culture
• Chance to make a real impact in higher education technology
• Flexible work arrangements including hybrid working, generous holiday allowance and staff benefits scheme.

We are looking for someone who has the following skills/experience:

• IT qualification or equivalent experience
• Passionate about Microsoft 365 technologies
• Excellent communication skills
• Eager to learn and drive digital transformation

For further details on the skills/experience required for this role, please see the full job description above.This is a full time, 35 hours a week position across Monday-Friday. If you are looking to have an informal discussion about the vacancy ahead of applying, please email recruitment@falmouth.ac.uk.

The closing date for the position is Monday 20 January 2025.About UsFor more than 120 years, Falmouth University has been a hub of creative and technological education and change. We are Cornwall’s University, a strong local and anchor institution within its defining rural and coastal community.Our mission is to deliver exceptional higher education and research, harnessing the fusion of creativity and technology as foundations of the future economy. We use our knowledge and expertise in these disciplines to generate positive and sustainable opportunities for all.In return for your hard work and commitment, we offer excellent benefits, including:– Employer Pension Contribution up to 12%.– 28 days + 8 days bank holiday.– Annual salary increments (Until top of grade reached)– Enhanced Maternity/Paternity Pay/Adoption Pay– Salary Sacrifice Car Scheme (Tusker)– Salary Sacrifice Cycle Scheme– Salary Sacrifice Home & Tech Scheme– Life AssuranceFull details on our employee benefits can be found on our careers page . Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from a leading University.A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly-owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth’s strategic vision and will adopt Falmouth University’s HR policies and procedures in full.Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.

Expected salary

£27344 – 31387 per year

Location

Penryn, Cornwall

Job date

Sun, 12 Jan 2025 05:52:50 GMT

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