Luxury Sales Support Executive in Eschborn-Frankfurt, Germany

Job Number 24071087

Job Category Sales & Marketing

Location Frankfurt GSO, Frankfurter Strasse 10-14, Eschborn-Frankfurt, Hessen, Germany

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

The Luxury Sales Support Executive, will support Global Luxury Account Directors- Group Sales & Travel Industry and serve as a point of contact between customers, Global Account Directors and Hotels. In this role the Luxury Sales Support Executive utilizes sales techniques to maximize revenue and build customer loyalty. The incumbent will contribute to the overall group revenue target via owning accounts and converting business through applying strategic account management.

The Luxury Sales Support Executive will be involved in the coordination of direct sales activities as well as client events throughout the year and will be expected to professionally represent the luxury portfolio and manage responsibilities that ensure a strong relationship as a liaison with customers and each property.

This role will be located in Frankfurt, Germany. Candidate needs to speak all listed languages: English, French & German

CORE WORK ACTIVITIES

• Provide support to Global Account Directors based in France and Italy-Group Sales via inputting all leads in SFA, follow up with hotels and clients where necessary for updates and record all information obtained in Empower & SFA.

• Provide support to direct report & Global Account Director Travel Industry DACH, France and Italy follow up with hotels and clients where necessary.

• For assigned projects managed by Sales Support executive, provide proactive full project management.

• Maintain telephonic and face to face relationship with each accounts’ key group buyers/intermediaries who impact the accounts’ buying process.

• Evaluate, qualify and respond to leads in a professional and timely manner. Majority of communication will be via telephone and email. All communication is to be recorded in SFA & Empower including follow up details from the hotels and customers.

• Assist in coordinating travel opportunities including Tradeshows, industry roadshows, sales appointments, familiarization trips

• Admin support for whole MILUX EMEA team when required

• All of the cross-charging / billing OFBs

• Represent the luxury portfolio in interactions

• Develop and maintain respectful working relationship at all levels of the organization and with property based Sales Managers, while working within the hierarchy to ensure results and goals are achieved.

• Knowledge of top accounts by markets

• Support efforts to identify Development Accounts

• Manage special projects to support Director Global Luxury Sales when applicable

• Develop and demonstrate understanding and knowledge of key Group hotels and destinations

• Educate travel agencies on luxury product & programs available

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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