Responsibilities

• Complies with security and data management policies.
• Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors.

• Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.
• Leverages process knowledge and best judgment to complete next task without direct supervision.

• Coordinates, prepares, and executes incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
• Applies appropriate customs documentations and standards for outbound packages.
• Ensures complete and detailed physical inventory tracking and staging.

• Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
• Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies.
• Builds strong working relationships with customers. I

• Maintains and stewards up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).
• Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity.
• Performs material movement, including shipping/receiving and inventory management per standard process.
• Ensures detailed physical inventory tracking and staging.

• Engages supplier to initiate warranty claim when automation is not available and processes the orders.
• Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices.
• Follows all Service Level Agreements (SLAs) related to RMA warranty process.

• Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary.
• Ensures DBD serial number matches with database.
• Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary.

• Notifies management about ordering stock shortages. Escalates any issues to management.

• Follows procedures to contribute to plans to develop, build, and run methodologies. Ensures execution according to accepted procedures for consistency, accuracy, and timeliness of delivery.

• Embody our culture and values
• Learn more about the role in this video: At Microsoft, we’re committed to excellence – so your experience counts. – YouTube

Qualifications

• High School Diploma AND relevant working experience in warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field
  • OR equivalent experience.

• Working experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
  • OR equivalent experience.

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.