Role: Logistics Advisor

Location: Oldbury

ABOUT THE ROLE –

FCE Logistics Support

Working within the operations team, your role will be pivotal to ensuring the branches needs and expectations are met and surpassed.

Duties and responsibilities:

• Ensuring customer needs & requirements are fully met via internal ticket system.
• Serves customer & branches by providing product & service information & resolving product & service problems.
• Resolves product or service problems by clarifying the customers complaint, determining the cause of problem, rectification & route cause analysis.
• Planning logistics to include warehouse, transportation and customer services coordination
• External and internal liaison and negotiations with hauliers, warehouse staff, colleagues and other departments
• Ensure branches & customers are kept regularly updated on the status of their orders

Working Hours:

Mon – Fri: 8.30am – 4.30pm

Working Hours: 37.5

Breaks: 30min

ABOUT YOU –

• Highly organised & flexible with a calm, can-do approach
• High attention to detail & accuracy
• Used to working with tight deadlines in an ever-changing environment
• Ability to work using their own initiative
• Able to work as part of a team
• Experienced user of Kerridge would be desirable
• Strong skills with all Microsoft office applications (excel, word, outlook and access)

Your offer:

And if that wasn’t enough to pique your interest, we also offer a very competitive salary and a range of benefits including:

• 25 days plus bank holidays annual holiday entitlement
• Contributory Pension Scheme
• Bike to Work Scheme
• Life Assurance
• Up to 1 day’s paid leave to concentrate on your wellbeing
• A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
• Unlimited mental health support from qualified mental healthcare professionals
• 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
• Six 1-2-1 nutritional video consultations per year
• Six 1-2-1 digitally delivered personal training sessions per year
• 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
• Physiotherapy — eight sessions a year shared between you and your partner
• Medical second opinions
• Savings and discounts for savings on weekly costs
• On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
• Company Sick Pay from day 1
• Group Income Protection – after a period of sickness absence
• Long service recognition
• Free unlimited access to LinkedIn Learning
• Free ERIKS Branded workwear
• Free Eye tests

About us:

We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.

We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.

We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.

This is where you come in!

Why ERIKS?

With 170 sites across the UK and Ireland, a supportive environment is never far away.

And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.

At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it’s the technical specialism that is at the core of everything we do.

What are you waiting for? We can’t do it without you!

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