Logistic Delivery Experience Manager (all genders)

Job title:

Logistic Delivery Experience Manager (all genders)

Company:

Zooplus

Job description

Company DescriptionMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.We’re on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.Job DescriptionWe are looking for a (Senior) Delivery Experience Manager (f/m/d), to supply our customers across Europe in accordance with our high-quality standards and lead times as well as further development of our service. The Delivery Experience/Last Mile Team is an integral part of zooplus’ operations.This role acts as advocate for our customers and supports the local market and the EU-wide Operations Team in the management of last mile delivery, which is setting the customer expectations and the benchmark per market, evaluating market developments and services and coordinating projects aiming on an amazing customer delivery experience. All in accordance with our business principles: Put the customer in the center of everything we do. This role is a direct report to the central Head of Delivery Experience, but at the same time aligns closely with the sales team to advance customer experience in local markets.

  • Boost customer experience through ongoing improvement of delivery quality and customer experience in the respective country.
  • Improve the reliability of the delivery service.
  • Coordinate rollouts of new services and procedures with Delivery Service Providers (DSPs)
  • Scout market innovation to drive superior and/or more cost-effective delivery solutions.
  • Focal point of contact for strategic communication with DSPs as well as managing DSP relationship for long term cooperation
  • Monitor development of customer satisfaction and set the right priorities and strategies per market.
  • Set up long term country strategy, as well as annual roadmap, to achieve the best-in-class customer satisfaction.
  • Coordinate continuous improvement projects, in close collaboration with logistics, Sales and Marketing and Customer Care.

Qualifications

  • Graduate degree or equivalent in relevant discipline
  • Sound experience in logistics services.
  • Previous experience working in a highly customer oriented and challenging logistics-based business.
  • Broad knowledge about methods for identifying customer requirements.
  • Demonstrated ability to manage projects/
  • High analytical competence and advanced IT skills including MS Excel
  • Profound knowledge of the Spanish Last Mile market and logistics
  • Problem-solving, self-driven and result-oriented way of working
  • Excellent written and verbal communication skills in Spanish and in English
  • Willingness to travel

Additional InformationWith more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.Our benefits:
20% discount in our zooplus shop
Internal and external training
Team events
#LI-Hybrid✈️ 28 Annual Vacation Days
Private Medical Health Insurance
⏰ Hybrid working model (up to 40% remote)Want to know more? Learn more about the life at zooplus on , , andzooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Expected salary

Location

Madrid

Job date

Wed, 14 Aug 2024 22:05:56 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.

Share
yonnetim

Published by
yonnetim
Tags: medical

Recent Posts

IT Application Analyst – Dynamics 365 CRM/Business Central

Job title: IT Application Analyst - Dynamics 365 CRM/Business Central Company: B&R Bouwgroep Job description…

1 minute ago

Director Key Accounts Europe – API sales Europe

vacanciesineu.com Director Key Accounts Europe - API sales Europe Date: Oct 16, 2024 Location:  Rho, Italy,…

5 minutes ago

Tecnico di Laboratorio su Turni

vacanciesineu.com Position Overview Siamo un’azienda leader nel settore della lavorazione dell’alluminio, con un forte focus…

5 minutes ago

Copywriter – Curricular Internship

vacanciesineu.com Company Description Publicis Groupe: win in the platform world! BCube is part of Publicis Groupe, the world’s third largest communications group.  What can we do as Publicis Groupe?  Known for…

5 minutes ago

Account – Curricular Internship

vacanciesineu.com Company Description Publicis Groupe: win in the platform world! BCube is part of Publicis Groupe, the world’s third largest communications group.  What can we do as Publicis Groupe?  Known for…

5 minutes ago

Shoes Product Intern

vacanciesineu.com GV-Milan HQ Country: Italy City: Milan, Piazza Einaudi, 4 Contract Type: Intern Department: Product…

5 minutes ago
If you dont see Apply Button. Please use Non-Amp Version