Linguistic Validation Senior Translation Project Manager

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

The Linguistic Validation (LV) Senior Project Manager is responsible for the development and harmonization of the Linguistic Validation and screenshot reviews of Clinical Outcome Assessments (COA) process within the IQVIA Translations team. Including but not limited to, Patient Reported Outcomes, Patient Diaries, Clinician Reported Outcomes, Observer Reported Outcomes and Performance Measures. He/she builds and maintains strong relationships with internal and external stakeholders and clients. He/she will lead a portfolio of large complex projects that span multiple activities and methodologies in Linguistic Validation.

He/she ensures the LV and COA projects (and any other Translations and Localization projects assigned under his/her responsibility) are delivered on time and budget and recommends synergies, enhancements and improvements as needed.

The Linguistic Validation Senior Project Manager should ensure the highest standard of quality and should be able to track and report those to IQVIA Translations Services (ITS) leadership team.

The Linguistic Validation Senior Project Manager has excellent communication skills to be able to work in collaboration with the IQVIA revenue recognition team and to define LV and COA commercial strategy.

The Linguistic Validation Senior Project Manager will report to the Head of Project Management who will define his/her job focus based on the requirements coming from the client and service portfolio.

RESPONSIBILITIES

• Leads and implements policies, procedures and/or actions for the purpose of improving efficiency and providing direction for meeting the team’s Linguistic Validation and COA objectives.
• Coordinates with colleagues in other departments for the purpose of developing an efficient workflow.
• Assesses the client’s expectations or specifications and advise on best practices when appropriate to ensure content effectiveness and client satisfaction
• Coordinates and communicates with interviewers and recruiters for the purpose of conducting debriefing interviews, analyzing results, and making recommendations for improvements.
• Acts as main point of contact for internal/external clients and manage any escalations or issues that may arise
• Establishes and maintains excellent relationships with freelance linguists across multiple locations
• Collaborates with Vendor Managers to develop an extensive network of LV and COA linguists and subject matter experts
• Works collaboratively with Team Leads and their respective teams to ensure high quality deliverables for all projects assigned to him/her.
• Coordinates with quality personnel to ensure accuracy is maintained and instructions are followed to a perfect standard
• Monitors and controls projects status and progress
• Manages budget and finance of projects and ensures all work is completed within assigned budget
• Prepares and maintains project and process documentation
• Complies with relevant and applicable IQVIA procedures
• Works with Team Leads to help in the training and development of junior staff

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Minimum of 7 years of experience specializing in Linguistic Validation as a Project Manager in the Language Services industry
• Excellent written/verbal communication skills
• Fluency in English is essential, an additional language would be a strong asset
• Degree in Linguistics, Translation or Localisation related subject would be preferred but is not essential
• Good attention to multilingual content effectiveness details such as accuracy whilst maintaining high quality standards
• Ability to meet strict deadlines and manage competing priorities and changing demands.
• Excellent problem solving and analytical skills
• Ability to follow instructions/guidelines, work independently and on own initiative
• Demonstration of good IT skills
• Experience working with XTRF and/or memoQ as well as with any TMS would be highly advantageous
• Ability to establish and maintain effective working relationships with co-workers, managers and clients with demonstrated cultural and emotional intelligence
• MINIMUM REQUIRED EDUCATION AND EXPERIENCE
• Bachelor’s degree, ideally in a linguistic, business or scientific field OR at least 7 years of experience in the translations and localization industry
• At least 5 years of demonstrable experience leading Linguistic Validation and COA projects

PHYSICAL REQUIREMENTS

• Extensive use of keyboard requiring repetitive motion of fingers.
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• Regular sitting for extended periods of time.
• Available to travel to occasional business meetings across the world as per client and operational demands

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

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