Level 2 IT Support Engineer

Job title:

Level 2 IT Support Engineer

Company:

NSC Global

Job description

Overview:NSC Global is a global IT consulting firm that provides network and support solutions to large corporations, helping them become more agile, cost-efficient and effective. We are not a recruitment agency, but the IT company where you would be employed directly!We are currently looking for a colleague in 2nd level support to provide IT support on site at a customer location. Responsibilities:

• Fast and efficient support for users in the area of ​​desktop PCs, products and services, mostly during normal operating hours, occasionally in shifts and on call
• IT problem diagnosis and treatment
• Passing on IT tickets that cannot be solved directly
• Independently checking the service status, e.g. the time until a ticket is resolved
• Timely installation and uninstallation of hardware and software using the available installation tools
• Interface between users and service desk as well as external suppliers
• Carrying out hardware and software tests using existing test and diagnostic tools as well as subsequent correction or forwarding, as well as documentation
• Documentation of current hardware and software for updating configuration management

Qualifications:

• At least 2 years of experience in professional IT support is desirable, or demonstrable personal experience and affinity for the IT sector
• Experience working with common operating systems
• Experience in using common applications, e.g. MS Office, Oracle etc.
• Knowledge of ticket systems
• Network knowledge (connection of PCs and other network devices, e.g. printers)
• Certificates such as OEM, CompTIA, MCITP, MOS are an advantage
• Good knowledge of Dutch and English
• Driving license class B

Expected salary

Location

Bornem, Anvers

Job date

Thu, 12 Sep 2024 04:25:37 GMT

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