Leeward Guest Service Agent

COMO Parrot Cay

Property: COMO COMO Parrot Cay

Position: Leeward Guest Service Agent

Base Location: Providenciales

Department: Front Office

Reporting to: Leeward Manager

Tasks/Responsibilities:

• Meet and greet all arriving and departing guests.
• Process check in at Leeward.
• Coordinate all boat times with FOM/GSM/DM/GS Supervisor.
• Supervise both Leeward and Airport along with the Drivers.
• Communicate with Airport Representative with update guest arrival details
• Guest beverages & cold towel set-up prepared daily
• Guest beverages & cold towel for arrivals.
• Managing retail at Leeward Office
• Coordinating Leeward Dock cleanliness/maintenance
• Coordinating with airport agent for arrivals/departures and have all the details for special VVIP, VIP guests
• Contacting Front Office with all arrival/departure details.
• Ensure all guest luggage are tagged and assisting Boat Captains with luggage loading and removal.
• Escorting all guests to and from Leeward Center to the Pier for boat transfer to PC
• Responsible for manning the airport greeting for all arrivals/departures with a continual flexibility in working hours.
• Constant communication of transport sheet and amendments to both Drivers and Airport Representative
• Responsible to report to FOM or AFOM/GSM/DM in the absence of FOM for special request or occasion that guest request once you check them in at Leeward
• Coordinating the purchasing and procurement of items for both Leeward & Airport · Continual reporting, responding and dealing with glitch reports. · To adhere and respond to transport requirements at all times.

Key Requirements:

• A high school diploma or equivalent is usually required.
• A degree or coursework in hospitality management or a related field can be advantageous.
• Certifications in hospitality, customer service, or a related area (e.g., Certified Hospitality Professional) are beneficial but not always required.
• Proficiency in using hotel management software (e.g., Opera, Fidelio), reservation systems, and basic office software (e.g., MS Office). ·
• Skills in handling cash transactions, credit card processing, and maintaining
• Meticulous attention to detail to ensure accuracy in bookings, payments, and guest information.
• Ability to handle multiple tasks simultaneously, such as checking in guests, answering phones, and processing payments.
• Efficient time management skills to prioritize tasks and manage time effectively, especially during busy periods.
• Maintaining a professional demeanor, appearance, and attitude at all times.
• Prior experience in customer service, preferably in the hospitality industry, is often required.
• Experience as a receptionist, front desk agent, or in a similar role is highly valued. 
• Proficiency in multiple languages can be a significant advantage, especially in international or tourist-heavy locations.
• Willingness to work various shifts, including nights, weekends, and holidays.
• Familiarity with local attractions, restaurants, and services to provide guests with helpful recommendations.
• Awareness and sensitivity to diverse cultures and backgrounds to provide inclusive and respectful service to all guests.
• Willingness to work various shifts, including nights, weekends, and holidays

CONTACT US

We are always looking for talented people to join us at COMO. If you would like to send us your resume for a position not advertised please send your resume to us.

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