Learning Program Manager / Learning Architect – m/f/d in Milan, Italy

Job Family: Customer Services

Req ID: 447980

About the Role

This role will be based in a hybrid/remote working capacity, and we are fully supportive of flexible working arrangements.

You will join a highly motivated and diverse Learning & Development team that operates globally and hence gives you the opportunity to interact with professionals from various geographies and cultural backgrounds.

As a Learning Architect, you will play a key role enabling the Global Sales & Customer Success employees and partners, so they successfully interact with customers and achieve their transformation and business objectives. You will define, develop, and manage relevant, timely and engaging learning programs for the benefit of the Global Sales and Customer Success organization.

Your experience and inter-personal skills will allow you to successfully work with the different stakeholders in the headquarter and the field-organization so to align on learning objectives and to source subject matter experts to collaborate with you on the creation of the learning content. Timely availability and learner feedback about relevance and quality of your learning programs will be your key performance indicators.

Area of Responsibility

• Undertake effective requirements gathering activity to understand purpose, constraints and learning objectives of your learning programs

• Design learning concept and strategy for the program to meet requirements while enhancing a digital learning model

• Use blended learning approaches including formal, social peer and adoption elements, design the learning program, defining all the curriculum and program elements

• Collaborate with Subject Matter Experts to develop the learning assets required for each element of the learning program

• Develop program support materials required to operationalize the program

• Validate program and assets with key stakeholders including L&D BP for target audience

• Pilot program and make required adjustments based on feedback

• Define requirements for recruiting from the field Trainers and Coaches to support the program

• Work with the Learning & Development Operations leader and team to prepare, plan, implement and track the feedback about and impact of the learning programs

• Work with the Learning & Development Business Partners to analyze the feedback and optimize the program as needed

Your Qualifications & Experience

• Thorough experience in various Learning & Development roles, ideally within an enterprise software company

• Proven didactical skills and successful experience in architecting, designing, and managing learning programs

• Successful experience in learning content development

• Bachelor or higher degree in education, IT or engineering or equivalent experience

• Strong organizational and leadership skills with strong problem-solving abilities.

• Teammate who can work well with all people, including sales, technical and management.

• Ability to build and maintain relationships with our internal clients, Sales, Pre-Sales, Services and Support.

• Self-starter who can show initiative and work autonomously.

• Willingness and drive to learn and develop.

• Fluency in English (verbal and written) is required to perform the duties and responsibilities of the position

• Be flexible in working time as you are working with people all over the world

Working at Siemens Software

Why us?

Working at Siemens Software means flexibility – Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you’d expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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