The United Nations Volunteers (UNV) programme contributes to peace and development through volunteerism worldwide. We work with partners to integrate qualified, highly motivated and well supported UN Volunteers into development programming and promote the value and global recognition of volunteerism. UNV is active in 160 countries every year. UNV is administered by the United Nations Development Programme (UNDP). UNV is headquartered in Bonn, Germany, with a field presence comprising 6 regional offices and 50+ field units.

The Human Resources Section (HRS) provides a full range of HR services to the organization and its workforce. As part of the Human Resources Section, the Capacity Development Team (CDT) designs capacity development and learning programmes for UN Volunteers. The team supports the implementation of the UNV Learning Portfolio which consists of five comprehensive learning experiences: 1. onboarding 2. skills surge 3. empowerment for change 4. connect and learn 5. career craft.

Coordinate the development and delivery of learning programmes

• Support project management by conducting training needs analysis, assisting in programme design, and coordinate the development and implementation of learning programmes , in collaboration with stakeholders.
• Maintain the annual learning calendar, coordinating participant registration and logistics for delivery of assigned portfolio of learning activities.
• Ensure alignment with M&E framework to implement data driven improvements.
•  Maintain and update facilitators’ guides and support materials for quality and consistency, recommending suitable methodologies and new technologies to improve effectiveness.
• Design and facilitate online and in-person Training of Trainers.

Deliver/Facilitate thematic workshops

• Plan, organize and facilitate thematic workshops in close cooperation with stakeholders, domain experts and the Capacity Development team.
• Coordinate logistics, procurement, and administrative arrangements for the timely delivery of the thematic workshops.
• Engage with facilitators to ensure understanding and finalization of the learning programme content and methods for effective delivery, in line with UN Volunteers’ needs.
• Provide technical and helpdesk support for delivery of the thematic workshops.
• Observe and assess participant engagement and facilitator performance during workshops to recommend adjustments as needed.

Design, deliver and perform outreach of self-paced learning programmes

• Identify learning needs, course curriculum and content for self-paced learning programmes, in collaboration with stakeholders and domain experts.
• Create and update learning pathways based on UN Volunteers’ feedback and organizational needs.
• Create and update self-paced learning resources aligned with learning objectives, and UNV quality standards and accessibility guidelines;
• Utilize up-to-date learning technologies and tools, including available LMS (Moodle) functionalities to create interactive and engaging courses.
• Promote self-paced learning opportunities, track and report on user engagement and feedback, providing support to UN Volunteers.

Evaluate and report on effectiveness of learning programmes

• Apply evaluation metrics for all learning programmes, aligning with UNDP-UNV M&E frameworks.
•  Gather and analyze evaluation data, based on the surveys and assessment results.
• Prepare reports on programme effectiveness, suggesting data-driven improvements.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

The Learning Specialist reports to the Team Leader, Capacity Development and Learning, and works closely with the rest of the CDT and as a member of the Human Resources Section.

The Learning Analyst reports to the Learning Analyst (P2) and works closely with the rest of the CDT and as a member of the Human Resources Section. For specific projects, they may also report to the Team Leader, Capacity Development and Learning.

• Achieve Results: Plans and monitors own work, pays attention to details, delivers quality work by deadline
• Think Innovatively: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
• Learn Continuously: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
• Adapt with Agility: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
• Act with Determination: Shows drive and motivation, able to deliver calmly in face of adversity, confident
• Engage and Partner: Demonstrates compassion/understanding towards others, forms positive relationships
• Enable Diversity and Inclusion: Appreciate/respect differences, aware of unconscious bias, confront discrimination

People Management

• UNDP People Management Competencies can be found in the dedicated site.

Systems Thinking    

• Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system

Knowledge facilitation    

• Ability to animate individuals and groups, internally and externally, and to design and facilitate activities, to share and exchange knowledge, information, and ideas.
• Knowledge of tools and approaches to stimulate active participation, contribution and exchange

L&D planning

• Ability to identify organizational learning priorities aligned with the business strategy using key stakeholder involvement to ensure appropriate learning and optimal return-on-investment.

L&D design

•  Knowledge of adult learning principles, instructional design, learning styles, and learning programmes delivery modalities; ability to identify and design effective learning paths, programmes and initiatives

Digital L&D    

• Knowledge of digital learning methods and ability to design and develop digital learning programmes

Creative facilitation

• Ability to design workshops that considers and addresses multiple interests, agendas, worldviews; set out clear objectives and engaging activities; select appropriate tools, materials, resources that are needed to enable or support the activities
• Ability to swiftly build rapport with participants and create a safe space (on- and offline) where they feel comfortable to share their views, concerns, experiences and reflections; supporting this with a range of tools to stimulate active participation
• Ability to facilitate inclusive conversations, ability to work with a diverse set of people with different backgrounds, seniority and expert levels, using different approaches tailored to fit the people in the room, drawing out the perspectives and ideas of each individual and making decisions through deliberation and discussion across a group
• Ability to pace a session, adjust to the abilities and energy levels of attendees and the nature or purpose of an exercise. Being flexible and able to improvise; adapting and changing approaches in response to the needs, while staying true to the intent and objectives of the session