Lead Technical Analyst

Job title:

Lead Technical Analyst

Company:

Experian

Job description

Company DescriptionReady to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done.Discover the Unexpected – Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperianJob DescriptionRole SummaryResponsible for maintenance of collections applications.Knowledge, Skills and Experience

•  Strong work expertise in Oracle/SQL Server RDBMS and able to write codes in PL/SQL
•  Good knowledge of Java, Groovy, Powershell programming languages.
•  8-10 years of development/support experience.
•  Knowledge of Webservices and App Servers (Apache Tomcat, Websphere) is must

Key Responsibilities

• Management & Admin  Responsible for ensuring their own objectives are met.  Provide technical guidance and mentorship to technical analysts/senior technical analysts.  Working with Service Operations Manager to drive improvement in the function and to generate additional revenue by creating the CR opportunities in service operations
• Technical and Functional  Completely understand end-to-end infrastructure and application ecosystem to help build tools that can aid day-to-day operations work as well as application ownership.  Ability to work on production issues and problems and ensuring a quick and quality resolution.  Ability to work with the clients (IT and business teams) and to understand the requirements from a business perspective and design and build solution for them.  Continuous research and design of automated solutions with the application support space.  Responsible for the identification and implementation of technical service improvements.  Providing consultancy to the clients wherever needed on implementation of new components and upgrading the legacy solutions to the latest ones.  SME in at least 1 product
• . Customer Management  Strong Customer service skills, support and Incident management, while working to tight contractual SLAs. Dealing with both clients directly and other Experian business teams  Provide technical support for applications hosted both in the Experian Managed Service environments and those implemented at the client.  Investigation into production issues. To work with Sr. Technical Analyst/ Technical Analysts to recreate problems and utilise trace files & error diagnostics utilities identifying and implementing corrective/follow up actions. Updating the Incident database to reflect the current position.  Provide technical analysis to customers and business teams regarding support incidents.  To provide out of hours support (24×7) as part of the on-call team and be prepared to work in shift patterns.
• Knowledge Sharing  Mentor less experienced members of the team to ensure constant knowledge growth of the team.  Keep self-informed about new advances in own technology areas and able to propose the implementation of state-of-art technology.  Participate with the management in Continual service improvements and provide ideas to create world class support function.

QualificationsQualifications

•  Bachelor’s degree in computer science, engineering, or a related field.
•  Excellent technical, diagnostic, and troubleshooting skills.
•  Strong leadership and organizational abilities.
•  Willingness to build professional relationships with staff and clients

What you’ll bringThis role will cover the need of support people in Spain for our Tier 1 clientsAdditional InformationOur uniqueness is that we truly celebrate yours. Experian’s culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.Experian Careers – Creating a better tomorrow together

Expected salary

Location

Madrid

Job date

Sun, 24 Mar 2024 07:50:12 GMT

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