Lead Logistics / 4PL Control Tower Project Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

At CEVA Lead Logistics, we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations experts located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.

Reporting to the Global Head of Business Solutions, the CLL Regional Implementation Project Manager will be responsible for leading and coordinating project activities, such as onboarding of new CEVA Lead Logistics / 4PL customers as well as extensions of existing business scope and CEVA internal improvement projects.

WHAT ARE YOU GOING TO DO?

Act as the Project Management / PMO lead for Ceva Lead Logistics projects, applying CEVA project methodology and being responsible / accountable for:

Managing PMO activities across all project phases, such as:

• Project Planning: establish detailed project plans, including resource and project budget planning
• Project Controlling and Project Quality Assurance: monitor project activity on task level, ensuring project deliverables are met on time, in full and at cost
• Project communication: provide regular project reporting, govern regular project steering calls, including escalation of persisting issues and the definition / execution of action plans
• Project Change Management: Identify and manage changes to both project framework as well as project scope. Document and communicate changes and with affected stakeholders to define appropriate actions

Assume ownership of defining and implementing business processes and related systems solutions, from project kick-off with Solution Design team to final handover to Operations. This includes the following main activities:

• Scope and Requirements Definition: lead customer workshops to define Business Requirements, establish related documentation and ensure proper document sign-off by all involved stakeholders
• Operational Design and Standard Operating Procedures: liaise with involved CLL departments to translate business requirements into operational processes as well as IT / system requirements. Coordinate the creation of all necessary documentation (SOPs, Work Instructions) with the involved operational and product development / IT teams
• Operational and HR ramp-up: establish resource and ramp-up planning with involved operational and HR departments, prepare and manage training plans, oversee training activities
• End-user testing: supervise the setup of testing plans, ensure all business requirements are properly tested during UAT and signed off
• Ensure traceability of requirements from original customer agreement and scope until operational Work Instructions and end-user testing Go-Live and Rollout: align rollout planning with customer and all involved CEVA stakeholders, provide go-live support to operations and coordinate mitigation activities where required, ensure structured and documented project handover to operations after operational stabilization

Customer facing Project Management:

• Act as primary contact for customer’s project organization
• Liaise regularly with project team on customer side to ensure project milestones, timelines and deliverables are met on both sides, jointly manage project risk assessment and mitigation plans with customer organization
• Organize and lead regular joint project reviews and steering committee meetings with CLL and customer’s project organization to keep all stakeholders updated on project progress
• Act as primary contact for customer questions, manage escalations and change requests with regards to both project framework as well as project scope and deliverables

Project technical and IT coordination:

• Coordinate with CEVA IT and Product Development teams to define and correctly reflect IT project tasks and deliverables in the overall project planning
• Liaise with IT teams during business requirements gathering to ensure all IT requirements are correctly captured and documented and being translated into technical specifications
• Monitor IT configuration during build phase to ensure technical deliverables are achieved on time and in budget

Internal Improvement Projects:

• In alignment with CLL internal stakeholders (Operations, Business Process Excellence, Contract Management etc.) identify potential for improvement and standardization in operational processes and within operational IT solutions
• Manage the implementation of selected improvement initiative programs with involved CLL teams, including estimation of implementation budget and operational run cost, Control timely and in budget implementations and continuously monitor ROI and efficiency of implemented measures
• Contribute to the development and evolution to both CLL project management methodology and tools as well as CLL standard solution portfolio by sharing experience and best practices from past and current projects

WHAT ARE WE LOOKING FOR?

• University degree / masters in transport, supply chain / logistics or equivalent work experience in a related discipline
• 6+ years’ experience in transport / logistics industry or related fields, freight forwarding or warehousing / supply chain industry knowledge obtained through hands-on experience in an operational and / or analytical role, ideally across different modes of transportation (Air, Ocean, Ground, Parcel, etc.)
• Minimum 2 years’ experience with mid- to large scale customer facing projects in a project management role (program lead, project lead, workstream lead)
• Proven experience with Project Methodology (Project Planning, Project Controls, Project Communication)
• Very good analytical skills, user experience with Business Process or Continuous Improvement methodologies and tools (VSM, Process Mapping, Kaizen etc.)
• Experienced with managing organizational and process changes
• Advanced MS Office skills on a user level (MS Word, Excel, PowerPoint, Visio)

Desirable

• Project Management qualification (PMP, Prince2)
• Proven experience in Process (re-) Engineering / Analysis and / or Operational Excellence / Continuous Improvement
• In-depth knowledge of logistics requirements for one or several industry fields, for example Pharmaceutical / Healthcare, Automotive, Aerospace, FMCG etc.
• Experience with projects on a regional / global scale in multi-lingual and multi-cultural project settings
• Understanding of the principles of IT Project Management
• Knowledge of TMS systems and / or WMS, ERP systems on an end-user level
• Lean Management Qualification (Yellow Belt, Green Belt)

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

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