Lead Customer Experience Specialist

Job title:

Lead Customer Experience Specialist

Company:

Honeywell

Job description

Join a team recognized for leadership, innovation and diversityAs a Senior Customer Experience Specialist at Honeywell Industrial Automation, in Katowice, Poland, you will be responsible for Order to Cash process, ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index. Supporting customers from various countries across Europe will give you a chance to use your language capabilities on day-to-day basis. This is a hybrid role, working 3 days from the office + 2 days from home model.We provide performance chemicals and materials, process technologies, and automation controls. By supporting the global transition towards renewable energy and low-carbon economy, we’re accelerating a more sustainable future to help change the world. As pioneers of automation control, we understand complex industrial facilities, and how to create high-quality and high-performance chemicals and materials.Safety, sustainability, and digitalization powering the future of chemicals, materials, and energy.Key requirements

• Pre-Order Entry: Gather and provide timely customer information, maintain data, and handle special requests.
• Order Entry: Efficiently process customer orders, resolve issues, and schedule as needed.
• Backlog Management: Liaison between departments, facilitate issue resolution, and manage orders effectively.
• Claims Management: Handle disputes and financial claims, ensuring swift resolution.
• Transition Support: Assist in transition planning, manage documentation, and build professional relationships.

Key skills and qualifications

• Bachelor’s Degree (or equivalent experience).
• Business fluent in written and spoken English (any other European language would be a plus).
• Customer Support and/or equivalent in supply chain / order management / OtC related experience.
• Knowledge/experience with SAP or Sales Force would be a great plus.
• MS office skills (Excel, Word, Outlook, PowerPoint).

Our offer

• State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
• Fruits bowls and sports activities to support your health and well-being
• Daily paid break – 30 mins and flexible working hours
• 3 + 2 hybrid work arrangement to support your work-life balance
• Competitive Salary regularly increased based on your performance
• Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
• Generali Insurance (Accident Insurance)
• Referrals bonuses for all open jobs and recognition programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms supporting development opportunities
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Assistance Program – Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• Access Integrity line – Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
• Frequent Employee Engagement activities supporting inclusive and diverse work environment
• Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!#FutureShaper #LI-HybridAdditional Information

• Category: Customer Experience
• Location: Zelazna 4, Katowice, SLASKI 40-085 POL
• Nonexempt

Global (ALL)

Expected salary

Location

Katowice, śląskie

Job date

Thu, 12 Dec 2024 23:58:37 GMT

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