Lead Analyst Service Performance
SITA
Job Description:OverviewWELCOME TOWe’re the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.You’ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.ABOUT THE ROLE & TEAMJoin our team as a Lead Analyst Service Performance, a pivotal role newly introduced to SITA Aircraft’s business unit. We’re seeking individuals with a keen eye for data analysis, a knack for process optimization, and exceptional communication skills to spearhead the development of new ways of working and foster collaborative methods.As a Lead Analyst Service Performance, your primary focus is ensuring consistent delivery of services to meet Product Specifications and driving continuous improvement initiatives. You’ll collaborate closely with internal stakeholders and partners for the services under your responsibility. As the expert within Service Operations, you will monitor performance, collect and analyze data, and develop and implement service improvement plans.You will oversee products such as SITA Mission Watch, SITA OptiFlight and SITA ATC network.is a flight tracking tool that delivers best-in-class weather visualization from multiple sources and empowers dispatchers with confidence and peace of mind in their flight operations and planning.is a comprehensive suite of solutions using flight data and machine learning to determine the most fuel saving scenarios for all phases of a flight.. Our aircraft communications infrastructure leads the world, embracing the technologies, standards and protocols needed for ANSPs in every corner of the globe. Our infrastructure offers access to a wide variety of media.WHAT YOU’LL DO
QualificationsABOUT YOUR SKILLS
NICE-TO-HAVE
ADDITIONAL INFORMATION
WHAT WE OFFERWe’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it’s like to join our team and take a step closer to your best life ever.🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs)⏰ Flex Day: Make your workday suit your life and plans.🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
Barcelona
Wed, 27 Nov 2024 01:16:27 GMT
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