Laboratory Technician- Application and Complaint Management (m/f/d)

As part of the Technical Support Team you will work with Rapid Test Methods (eg. ELISA, LFDs) for the analysis of mycotoxins, allergens, GMOs and microbial contamination in food and feed. You can use your creativity to modify existing methods and find customized solutions to satisfy our customers.

Complaint management and trainings for colleagues are also on your daily agenda.

Romer Labs is at the global forefront as a provider of pioneering diagnostic solutions for maximum food and feed safety. Our focus is on mycotoxins, food allergens, GMOs and microbial contaminants. By continuously adapting to the dynamic needs of our customers, we set the standard for exceptional service. Romer Labs is part of dsm-firmenich.

At Romer Labs / dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• Finding technical solutions for customer-specific product inquiries
• Handling of complaints and appropriate documentation in database
• Supporting the sales team with technical background information
• Conducting trainings for new colleagues, customers and distributors
• Provide internal support for troubleshooting and improvements of products

We bring

• Supportive environment where individuals are empowered to progress and contribute to meaningful change.
• An inclusive and multicultural team with respect for everyone
• Possibility to work independently as well as part of a team to find the best solutions together
• Flexible work distribution within the given tasks
• An innovative product portfolio and close collaboration with colleagues from all over the world
• A firm belief that working together with our customers is the key to achieving great things
• Attractive benefits such as optional Klimaticket for whole Austria (after 6 months of employment), supported canteen, accident insurance for work and private incidents, free drinks, etc.
• We offer you an income based on your qualifications and market conditions, with a annual gross salary of €34.500 on fulltime basis.
• Type of employment: Full time for 38,5 hours / week

You bring

• Scientific education in natural sciences, like food and biotechnology, chemistry, molecular biology, microbiology, or a related field
• Practical experience in a laboratory
• Solution orientated attitude, analytical mindset, innovative thinking and creativity
• Strong communication skills across different cultures and ability to work in a team
• Fluent in written and oral English, German would be a plus

Our application process

Interested in this role? Then please apply online via our career portal.

The process is basically based on the Romer Labs / dsm-firmenich application procedure, which is described on the Romer Labs / dsm-firmenich career website. For data protection reasons, we can only accept and process applications via our career portal.

For further information, please contact Vanessa Kolm, Talent Acquisition Business Partner, [email protected].

Eqal opportunities commitment

Romer Labs / dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate there’s a place for everyone at Romer Labs / dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

Agency statement

Please note this is a direct search led by Romer Labs / dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.