Laboratory Automation Informatics Specialist

BD (Becton, Dickinson and Company)

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Job Description Summary

An exciting field position has arisen within our IDS Business Unit.

As Laboratory Automation Informatics Specialist (LAIS), you are a crucial member of our team working closely with the European Laboratory Informatics Manager. You will be delivering product expertise in Network Configuration and Computer Infrastructure for the implementation of Lab Auto solutions at customer sites. Your role includes troubleshooting Middleware solutions, Information Systems Integration, and deploying BD Remote Support tools.

OUR VISION FOR IDS AT BD

By aligning and simplifying our work, our Integrated Diagnostic Solutions (IDS) business unit aims to drive growth and innovation around everything from integrated specimen management to diagnostic solutions.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Your responsibilities in details:

  • Support BD Lab Automation implementation as a trusted advisor for Microbiology laboratories, providing guidance during and post-implementation phases.

  • Collaborate with Project Managers, Field Service Engineers, Sales, Clinical Solutions, and informatics team members to complete comprehensive project plans.

  • Lead configuration of BD Lab Automation Data Management Solution, including LIS connectivity and software customization to meet customer-specific laboratory settings/systems.

  • Manage IT server installations and promptly respond to support requests, troubleshooting technical issues related to BD’s middleware installations in collaboration with regional and local teams.

  • Work with Regional, Global Support, R&D, Quality, and Regulatory departments to identify root causes of product issues, provide feedback for product improvement, and communicate regional insights to European marketing for global teams.

About You

  • Hold a degree in Computer Sciences/Networking/Technical degree or possess comparable, demonstrable knowledge and experience.

  • Knowledge of information systems, including computer hardware, Operating System configuration, network design and troubleshooting and virtualization technologies is desirable

  • Experience as a 3rd line support engineer is a plus.

  • Demonstrate excellent customer focus and problem-solving skills, with a flexible and proactive demeanor towards changing priorities and multiple workstreams.

  • Possess good interpersonal skills to be comfortable to communicate at multiple levels within customers and the BD organization

  • Be fluent in spoken and written English; knowledge of a second and third European language is an asset.

You will have the autonomy to manage your own schedule, balancing customer interactions with the convenience of working from home during the rest of your time. This is an exciting opportunity to have frequent professional travellings withing EMEA up to 60%.

Click on apply if this sounds like you!

Selection Process:

Expect an initial phone conversation with our Talent Acquisition team, where your story meets opportunity.

Dive deeper with two engaging interviews with the business, exploring your skills and fit for the dynamic world of Lab Auto Informatics.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

GBR Winnersh – Eskdale Road

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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