Knowledge Management Specialist/Technical Writer

Job title:

Knowledge Management Specialist/Technical Writer

Company:

RELX

Job description

Prod Dev Technical Writer IVAre you excited about creating and sharing product documentation with customers and colleagues?Are you an experienced technical writer looking to develop your career?About our TeamThe Knowledge Specialist for Pure is crucial for enhancing AIS’s knowledge management and e-learning systems globally. The ideal candidate should be self-motivated, proactive, and open to collaborating with an international team under remote management, influencing and guiding colleagues.About the RoleThe Knowledge Specialist role in the Academic Information Systems Global Client Services Knowledge Management team involves collaborating with peers to maintain and enhance customer content. This includes conducting audits of help documentation, eLearning courses, and client community to ensure accuracy and consistency. Additionally, the role requires collaborating with Product, Engineering, and Services teams to update eLearning courses and support content development.Responsibilities

• Collaborating with Product Management, Software Engineering, Infrastructure, and Product Support & Implementation Consulting teams. Develop and maintain efficient knowledge base processes. Ensure accuracy, updates, organization, and curation for effectiveness.
• Conducting regular audits of our help articles, manual, online workshops, eLearning courses, client certification exams, and implementation documentation to maintain and ensure all our content
• Curating and manage content in various knowledge management systems and CMSs.
• Fulfilling requests from internal teams and clients to update articles or create new content on the product help site
• Working with the team to remain aware of all upcoming releases and the impact those releases will have on any client-facing actions and, therefore, documentation. Create a plan to update all content accordingly.
• Performing as an administrator to manage our client-oriented LMS. Responsibilities include overseeing notifications, user management, password resets, and course enrollment. The role also involves generating reports and tracking analytics to monitor the client content journey.
• Supporting our clients with webinars by answering questions, managing the chat and webinar tools.
• Developing a deep understanding of AIS’s suite of products.

Requirements

• Experience with learning management systems (LMS), knowledge systems, eLearning authoring tools, and instructional design principles.
• Experience as a Technical Writer for Software applications, with multimedia authoring tools, graphic design software or a willingness to learn.
• Able to manage multiple projects simultaneously while maintaining strict attention to detail.
• Able to quickly learn and implement new and complex ideas, relay those concepts to others, and apply them appropriately.
• Experience working with cross-functional teams (Marketing, Product, Sales, Support)

Work in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for youWe know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Flexible working
• Coverage by the Company’s pension and insurance scheme after 3 months of employment
• Discounted Health Insurance Membership
• The option of employer paid internet services
• Generous leave types
• Access to employee resource groups with dedicated time to volunteer.
• Access to extensive learning and development resources
• Access to Well Being & Employee Assistance Programs
• RECARES days, giving you 2 days per annum to support the charities and causes that matter to you.
• Access to employee offers and discounts.
• Additional office location benefits

About the BusinessA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.Please read our .

Expected salary

Location

Aalborg, Nordjylland

Job date

Wed, 07 Aug 2024 01:45:47 GMT

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