Knowledge Management & IMS Specialist

Job title:

Knowledge Management & IMS Specialist

Company:

AECOM

Job description

Company DescriptionWork with Us. Change the World.At AECOM, we’re delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world’s trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.We’re one global team driven by our common purpose to deliver a better world. Join us.Job DescriptionThis role is primarily responsible for the full knowledge management lifecycle and management of the internal HR Knowledge Base
and its contents including content development, system management, and management of all internal processes and procedures.This role will also contribute specialized expertise to different assigned projects and contribute in process improvement initiatives.
This role is also responsible in providing day-to-day administrative, coordination, and document management and control support
related to the Integrated Management System (IMS) – policies, procedures and forms applicable to Human Resources at a Global,
Americas, DCSA and Construction Management business group levelResponsibilities & DutiesKnowledge Management:Content ManagementCoordinate with global stakeholders on article creation & updatesEnsure all contents undergo required Document Management Process before they go live in the systemResponsible for the governance & maintenance of knowledge assets, ensuring clear, consistent, & unambiguous KM repositoryIndex, revise, update a variety of comprehensive contentsResponsible for the provision of expertise & guidance on knowledge creation, e.g. ‘look & feel’ / tone of voice, to content owners & review outputs to ensure quality (make grammatical & format corrections)Format HTML codes into knowledge articlesCoordinate translation requestsSystem ManagementConduct Knowledge Base system maintenance checksDo testing before & after every system releaseCreate & maintain records of system performance, system usage, & Articles inventoryPrepare visual data analysis of reportsReport issues/defects observed or raised by End Users for Development fixesGather requirement for system enhancementsManage UAT with stakeholder usersCreate system know-how documentationLead major project releases & rollout sessionsCreate Release Management End User CommunicationsClient Management:Liaise with relevant Stakeholders, Content Owners, Leaders & SMEs to close gaps for article updatesParticipate in planning & managing KM projects in alignment with agreed scope & delivery timeTrain Knowledge Editors & Content Owners on creation & update of articles in ServiceNowContent Planning & Analysis:Impact assess “as is” & “to be” process for adherence & knowledge retentionPerform analysis of content requirementsGenerate reports & interpret data from MS ExcelProvide input & insight on employee feedback & data analysis to support identification & execution on content related project opportunitiesTake part in &/or lead projects related to research, creation, & maintenance of KM materialsInformation Management System – HRWork closely with HR Policy Leads in the preparation of their documentation for entry into IMSIdentify gaps in the process, analyze, and apply solutions where collaboration between HR and other departments influencingthe process has not occurredPerform editorial checksAdminister document management and control of the content they are responsible for as per IMS GovernancePromote the importance of IMS as a “single source of truth” with Ecosystem Content ManagersSupport the goal of reducing redundant and aged content across Ecosystem and Employee Center by working with the Document/Content ownersCoordinate with KM Team to ensure the correct PPI and Forms are associated with the FAQs and KnowledgearticlesEscalate and analyze identified issues and concerns to the Team Lead for timely resolutionMaintain current processes and incorporate documentation updates as requiredPerform simple but varied tasks in compliance with service level agreement, policies, and proceduresAssess identified issues and collate documentation to assist in investigating and in resolving common and recurring issuesSupport selected simple process improvement initiatives to streamline processesQualificationsQualifications & RequirementsMinimum Requirements:– Bachelor’s degree and/or at least 4 years of relevant work experience– Intermediate proficiency in MS Office tools (Word/PowerPoint/Outlook/Excel/Visio) and Adobe Acrobat Pro DC– Excellent English communication skills, both oral and written– Excellent research skills– Experience using a Knowledge Management platform (Knowledge Base, ticketing, HTML, chatbot), preferably ServiceNow– Experience in processes and procedures relevant in Knowledge Management, Technical writing or copy-editing and Reporting and data analytics– Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.)Preferred qualifications:– Experience in web development and similar projects– Experience in providing, writing, or developing web contents using an array of web development platforms, mapping tools(MS Visio, Lucid Chart, or an equivalent), and methodologies– Knowledge of HR metrics and their applicability– Experience in the use of other HR Systems e.g. Workday other KM platforms and tools– Understanding of Process Mapping Tools and Methodology– Experience working in an outsourcing, shared services, or similar model within similar functionAttributes:– Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminateerrors, discrepancies & issues. (Attention to Detail)– Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations.(Analytical Thinking)– Ability to effectively communicate within a varied audience and internal and external customers using different platforms.(Communication)– Ability to actively identify new areas for learning and opportunities to improve processes, tools, and mindset (Continuousimprovement)– Ability to maintain good customer relationship and initiate ways to improve customer experience (Customer Service)– Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)Working Environment and Physical Demands:– Ability to work on a mid shiftAdditional InformationAbout AECOMAECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.Freedom to Grow in a World of OpportunityYou will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.All your information will be kept confidential according to EEO guidelines.

Expected salary

Location

Bonifacio, Corse-du-Sud

Job date

Fri, 27 Sep 2024 04:18:04 GMT

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