Key Account Manager _ Amazon & Grande Distribuzione Specializzata in Assago, Italy

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers’ own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Position Snapshot

• Nespresso in Italy, Milan HQ (Assago)

• We welcome people with disabilities

• Permanent contract

• 4+ years experience in a similar role, a prior experience in managing Amazon and GDS sector would be a plus

• Strong understanding of retail dynamics and experience managing accounts with major retail chains.

• Fluent in Italian and English.

• Ability to travel nationally as required.

Position Summary

Support the Commercial team to drive sales, acquisition and Nespresso visibility across trade channels.

You will be responsible for developing and maintaining strategic relationships with our key retail partners.

The role requires a proactive and strategic thinker who can manage complex accounts and drive sales growth across the national level.

A Day in the Life of Key Account Manager

• Develop and implement strategic account plans to achieve sales targets and increase market share.

• Build and maintain strong, long-lasting relationships with key retail partners.

• Negotiate and manage contracts, ensuring mutual profitability and alignment with company objectives.

• Monitor and analyze sales performance, market trends, and competitor activities to identify opportunities and risks.

• Collaborate with cross-functional teams, including marketing, supply chain, and finance, to ensure alignment and support for key account initiatives.

• Prepare and present regular reports on account performance, forecasts, and strategic plans to senior management.

• Identify and address customer needs, ensuring high levels of customer satisfaction and loyalty.

• Represent the company at industry events, trade shows, and conferences to enhance brand visibility and networking opportunities.

What will make you successful?

• Excellent negotiation, communication, and interpersonal skills.

• Strategic mindset with the ability to analyze data and make informed decisions.

• Understanding of P&L drivers.

• Demonstrated ability to collaborate within teams.

• Proficiency in Microsoft Office Suite and CRM software

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we’ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.