Junior Customer Success Officer – EN/FR/NL

Job title:

Junior Customer Success Officer – EN/FR/NL

Company:

Accountable

Job description

Hey, we are Accountable!With our app, we make the lives of self-employed people a lot easier by making their tax hassles simple and stress-free. Our team is booming and we are looking for an enthusiastic Junior Customer Success Officer to join us in making this mission a reality.TasksOperations (66% of your time)

• As a Tax Coach, you are the first help for tax questions. Via chat, email, phone or video call, you assist our users.
• You support the community with demos, webinars and drafting FAQs.
• You act as a bridge between self-employed users and our product team, both for passing on new ideas and resolving issues.

Projects (33% of your time)

• You devise strategies to retain and persuade users to subscribe.
• You contribute to improving our UX and work closely with the marketing team.

Requirements

• You are fluent in English, Dutch and French.
• You have an eye for detail and always focus on quality.
• You are strong in communication and know exactly how to help and convince our customers.
• You can work well independently, but also function well in a team.
• You feel completely at home in the energetic and rapidly changing environment of a start-up.
• You have a practical attitude, get to work immediately and see opportunities everywhere.
• Financial knowledge is an advantage, but not a requirement – we will quickly bring you up to speed during your onboarding.

BenefitsWhat we offer in this role:

• A role where you make a real difference to self-employed people.
• Working in Brussels and remotely.
• An attractive salary with stock options.
• An open-ended contract with plenty of development opportunities.

Sound good? Top! We are looking for real people with real skills. Typical CVs? No need; we are more interested in your personality and drive. Ready to work with us on this mission? Let’s chat!AccountableAs the first European tax app for the self-employed, Accountable makes it easy to submit all tax returns to the tax office with just a few clicks. Accountable is present across Europe, with offices in Berlin & Brussels.

Expected salary

€30000 – 40000 per year

Location

Bruxelles

Job date

Tue, 27 Aug 2024 22:54:27 GMT

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