Join Agilent as a Scheduling Success Coordinator Finland – Where Precision Meets Service Excellence

Job title:

Join Agilent as a Scheduling Success Coordinator Finland – Where Precision Meets Service Excellence

Company:

Agilent Technologies

Job description

Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the trusted answers and insights they seek — so they can do what they do best: improve the world around us. Information about Agilent is available atWhat will be your role?Are you a natural multitasker with a passion for organization and customer satisfaction? As a Scheduling Success Coordinator, you’ll play a critical role in ensuring seamless operations for Agilent’s field service team while delivering exceptional customer experiences.In this role, you will:

• Own the Scheduling Process: Take charge of scheduling and confirming all on-site customer requests, including installations, repairs, and maintenance of cutting-edge analytical instruments.
• Be the Communication Hub: Act as the single point of contact for customers, Field System Engineers (FSE), and Authorized Service Providers (ASP), managing all scheduling and rescheduling needs.
• Optimize Resources: Maximize the efficiency of our field team by assigning the right service engineer, in the right place, at the right time—ensuring cost-effective solutions that meet customer expectations.
• Drive Daily Improvement: Manage and refine the scheduling planning board, continuously seeking ways to enhance workflows and exceed response time goals.

What makes this role exciting?

• You’ll be at the heart of a dynamic team, ensuring our world-class services are delivered on time and to the highest quality standards.
• Your efforts directly impact customer satisfaction and the efficiency of our operations, making a tangible difference every day.
• This is more than a scheduling job—it’s an opportunity to showcase your problem-solving skills, resourcefulness, and commitment to excellence.

If you thrive in fast-paced environments, love organizing complex schedules, and are driven by the satisfaction of making everything run smoothly, we’d love to hear from you!QualificationsWhat You’ll Need to Succeed:

• Fluent in Finnish and English (Bonus Points for Swedish, Danish, or Dutch)
• Customer-Focused Experience: Whether you’ve worked in customer service, administration, or project management, your ability to support and delight customers is what matters most.
• Tech-Savvy Mindset: No technical degree? No problem, but you need the curiosity and ability to understand the basics of our technical services.
• Master Organizer: If you love planning, have an eye for detail, and enjoy keeping everything on track, you’re already ahead of the game.
• Problem Solver Extraordinaire: Stay calm under pressure, think on your feet, and turn challenges into solutions—your resourcefulness will shine here.
• Strong People Skills: Great communication, negotiation, and collaboration skills are key. You’ll connect with customers and colleagues with empathy and diplomacy.
• Proactive and Flexible: You’re adaptable, ready to tackle whatever comes your way, and always looking for ways to improve processes.
• Customer-First Mindset: You care about creating positive experiences for customers while keeping our team’s goals in sight.

Why Join Agilent?At Agilent, we believe in rewarding talent and commitment. Here’s what we offer to make your experience with us truly exceptional:Competitive Pay & Benefits: Enjoy a top-tier compensation package, complemented by global benefits for all employees.Agilent Result Bonus: Celebrate success with a bonus tied to our collective achievements.Comprehensive Health Coverage: Stay healthy with our inclusive health insurance plan.Growth Opportunities: Access a variety of internal and external training programs to support your career development.Lunch on Us: Benefit from meal vouchers to make your workdays more delicious.Stay Active: Receive funding for your gym membership and keep your body as sharp as your mind.Work-Life Balance: Enjoy the flexibility to work remotely up to two days a week, empowering you to balance professional and personal priorities.Certified “Great Place to Work”: We are proud of our culture, which fosters collaboration, innovation, and personal growth.World-Class Office: Work in the heart of Barcelona at the iconic World Trade Centre, where you’ll enjoy high-end facilities, and breathtaking sea views every day.Purpose-Driven Impact: Join a team committed to delivering solutions that help our customers improve the world around us.Join us, and be part of a company that invests in your success and well-being!Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: NoShift: DayDuration: No End DateJob Function: Customer Service

Expected salary

Location

Barcelona

Job date

Thu, 14 Nov 2024 23:59:17 GMT

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