Job | IT Service Desk Agent | Brussels

Job title:

Job | IT Service Desk Agent | Brussels

Company:

DKV

Job description

Looking for a new challenge in IT? Look no further, we have just the job for you.DKV Belgium, a loyal partner in insurance, but there’s more that meets the eye —we’re a dynamic team of around 500 engaged colleagues driving digital transformation. As part of the international Munich Re Group, we proudly lead private health insurance in Belgium, supporting our clients during good and difficult times. You will arrive in an environment where everybody is able to be who they are, where you can get the most of yourself day in day out, with the support of your colleagues.Together, we put our values success, diversity, collegiality, and development into practice every day to strengthen the trust of our two million clients.Sounds like a plan? Continue reading!What the key tasks will look likeAs a Service Desk Agent, you are the first point of contact for all first-line IT questions and technical issues. To be more specific, you are responsible for the availability, daily operations, and technical support of IT equipment and assist all DKV employees in the use of these tools. Due to the requirement of shift attendance, flexibility is an absolute must-have.Incidents & Service Requests:

• In this position, you will be responsible for detecting and recording all incidents that come in to the service desk.
• You will resolve these incidents yourself or refer them to the appropriate expert.
• You will also handle support and service requests and engage external parties when necessary.

Management of the systems:

• You will ensure that the computer systems function optimally. Should problems occur, you solve them yourself or involve the Developer analyst or system engineer.
• You actively communicate any errors and are responsible for the daily shutdown procedures and processing of AS400 data.
• In addition, you perform hardware troubleshooting, manage user accounts in both AS400 and Active Directory, and manage email addresses and backup procedures.

Support users:

• You advise users on the use of specific DKV programs and prepare documentation for support.
• You will also be responsible for replacing computers, installing software and preparing installation procedures.

Required skills and competencies

• You have an upper secondary education or equivalent by experience
• We are looking at minimum 3 to 5 years of experience in a similar role
• You are fluent in French and Dutch. English is a strong plus
• You master the following technical skills: Microsoft Windows client (Windows 10 and 11) & Microsoft Office 365
• You have knowledge of the basic elements of a computer system
• You are a strong communicator and you are able to analyze a situation by asking the right question
• You can quickly find the right solution to be implemented (remote or on site)
• You have good analytical and listening skills
• Above all, the service desk agent also demonstrates pedagogy, patience and availability facing sometimes stressed customers

Want to grow with us?At DKV we offer you a varied job with growth opportunities (thanks to trainings, coaching, growth projects and internal mobility) and all this at a prime location in the heart of Brussels.Besides a competitive gross salary, we offer an extensive standard package of extra-legal benefits such as:

• insurance package (hospitalization, ambulatory insurance, guaranteed income insurance, pension plan)
• a year-end premium, collective company premium
• meal and eco vouchers
• internet and homeworking allowance

Moreover, you can count on an attractive leave scheme (up to 31 days), flexible working hours and the possibility to work from home up to three days a week. This way of hybrid working guarantees you a good balance between work and your private life.We are an equal opportunity employer. All aspects of employment are based solely on performance, competence, conduct, or business needs. If you require any support or access requirements, we encourage you to advise us at the time of your application so that we can make any reasonable adjustments needed to support you through your recruitment journey.

Expected salary

Location

Bruxelles

Job date

Thu, 19 Dec 2024 05:26:03 GMT

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