ITMO Expert (Training Project Manager/Platform and Customer Lead)

Job title:

ITMO Expert (Training Project Manager/Platform and Customer Lead)

Company:

Zurich

Job description

ITMO (Integrated Talent Management Operations) Expert(Training Project Manager/Platform and Customer Lead)Place of work: CracowOur opportunityIntegrated Talent Management Operations (ITMO) team is a centre of excellence for HR applications located in Krakow. We provide global support in areas of talent acquisition, management and development for our global Zurich community.We have an opportunity for an experienced project manager to lead our newly created learning platform that will allow Zurich’s customers, brokers and partners to access learning content. You will have a chance to collaborate with multiple internal and external stakeholders to ensure the successful adoption and management of all operational aspects of the platform, with a focus on customer and user experience.Your RoleAs a training project manager, you will combine your excellent planning and organization skills with your passion for learning and development in the following areas:1. Adoption, Onboarding and Training:

• Onboard new internal business areas on the platform.
• Manage admission and administration of new stakeholders.
• Create training materials, and communication channels to promote the benefits and functionalities of the platform for sharing learning content with customers, brokers, and partners.
• Establish standardized processes and guidelines for business units to onboard ensuring a smooth and efficient adoption.
• Collaborate with key stakeholders to understand their needs and align the platform’s capabilities with their requirements.
• Define and implement training programs for admins with access to the backend system, equipping them with the necessary skills to manage content, user access, and reporting.
• Provide ongoing support and guidance to the admin network as well as the business units throughout the onboarding process, addressing any questions or challenges they may encounter.

2. Reporting and License Management:

• Ensure the functioning of the reporting mechanisms to track the usage, effectiveness, and impact of the platform.
• Collaborate with the external vendor to leverage their reporting capabilities and request customized reports as per business area requirements.
• Ensure accurate and timely license management, tracking individual line of business and business unit usage to facilitate appropriate charging and cost allocation.

3. Access Management and data Governance

• Drive governance on content and learner management to ensure processes are simplified and effective.
• Establish and maintain robust access management processes to ensure appropriate user access and data security within the learning application.
• Collaborate with IT and security teams to define and implement access control measures, permissions, and data privacy protocols.
• Develop and enforce data governance policies to ensure compliance with relevant regulations and protect sensitive information.

Your Skills and Experience

• Proven experience (3 to 5 years) in a similar role, driving the adoption and utilization of learning platforms or applications within an organization.
• Strong understanding of learning management systems (LMS), preferably CrossKnowledge, and related technologies
• Excellent project management skills, with the ability to establish processes and drive successful onboarding.
• Familiarity with reporting and analytics tools to track user engagement, content utilization, and platform performance.
• Solid knowledge of access management principles, data governance, and compliance requirements
• Full proficiency in the English language
• Strong communication and influencing skills to effectively engage and collaborate with commercial partners, business units, IT, and other relevant stakeholders.
• Ability to work independently and manage multiple priorities in a dynamic and evolving environment.
• Bachelor’s degree in business administration, education, or a related field

We offer:

• real life opportunities to develop and grow with us and contribute to the world around us
• competitive salaries, language allowance and an employee benefits package that includes among others medical insurance, life insurance and sport-card
• annual bonus depending on company annual results and individual performance
• wide range of learning programs and personal development opportunities including also possibility to apply for up to 80% of educational trainings reimbursement
• referral awards
• online fitness trainings
• possibility to work from home
• nice and friendly atmosphere

Who we are:Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk.In March 2016 we established a Shared Service Centre in Kraków, in Poland to support our global strategy. It is from this location that we have created a global shared service platform, focusing on advanced business functions such as financial accounting and reporting, planning and performance management, ICFR testing, financial systems management as well as HR integrated talent management operations.We are committed to creating value for all our stakeholders on some of their deepest challenges, including climate change, a changing world of work and a digital society. Sustainability is a strategic priority for Zurich and it is our ambition to be known as one of the most responsible and impactful businesses in the world. In 2019, Zurich outperformed 99 percent of our industry peers in the Dow Jones Sustainability Index. And we received numerous awards across the world acknowledging our commitment to diversity, community resilience and responsible investment. Reinforcing our ambition, in June 2019 Zurich first insurer to commit to the UN Global Compact’s Business Ambition for 1.5C. We believe sustainability is about meeting the needs of the present without compromising the ability of future generations to meet their own needs – ultimately ensuring we do business in a way today that ensures our long-term growth.This role is related to the key area of Zurich’s activity in Kraków. We are committed to complete the recruitment process as soon as possible, however in some occasions it may take up to 6 months and the requirements for the position may be subject to some clarification or modification during the recruitment process.

Expected salary

Location

Kraków, małopolskie

Job date

Fri, 23 Aug 2024 02:40:15 GMT

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