At FactSet, we are seeking an experienced ITIL Change Manager to join our Technology team and contribute to the seamless execution of Platform and infrastructure changes. As a global leader in financial data and analytics, FactSet relies on robust and efficient Technology platforms and services. The ideal candidate will play a crucial role in minimizing disruptions, reducing risks, and ensuring the successful implementation of change to support our mission-critical operations.
Key Responsibilities:
- Develop and oversee IT change management processes in accordance with ITSM Industry practices to support FactSet’s strategic objectives.
- Assess and approve proposed changes, ensuring alignment with FactSet’s corporate goals and technology strategies.
- Lead Change review and advisory meetings, promoting collaboration and informed decision-making among key FactSet stakeholders.
- Coordinate change schedules and communicate plans effectively across various FactSet departments to ensure transparency and alignment.
- Monitor, evaluate, and report on the outcomes of changes to facilitate continuous improvement in the change management process at FactSet.
- Provide targeted training and ongoing support to FactSet team members, enhancing their understanding of change management processes and best practices.
- Work collaboratively with other IT management personnel at FactSet to integrate change management processes with other ITSM practices.
Minimum Requirements:
- Three years’ of demonstrated experience as an ITSM Change Manager, preferably within the financial services or data analytics sectors.
- Five years’ of management experience, leading small and effective teams and supporting the career development of junior resources
- Ten years’ of demonstrated experience adopting ITSM good practices, preferable within the financial services or data analytics sectors
- ITIL (v3 or above) certification at Intermediate or Expert level.
Critical Skills:
- Knowledge of industry good practices such as ITIL, DevOps, ISO20000
- Demonstrated experience across a range of IT Service Management disciplines
- Demonstrated experience of implementing IT Service Management good practices in a scaled agile delivery environment
- Experience of implementing Change Management in ServiceNow or other ITSM solution.
- Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment.
- Robust problem-solving and analytical capabilities.
- Proven ability to manage multiple projects concurrently, maintaining high standards under tight deadlines.
- Excellent verbal and written communication skills to effectively convey change proposals, document processes and liaise with stakeholders at all levels
- Ability to lead and motivate cross-functional teams involved in implementing changes and the skill to influence stakeholder decision-making with data-driven insights
- Flexibility to adapt to changing organizational requirements, technologies, and methodologies in IT service management.
- Meticulous attention to detail to ensure accuracy and thoroughness in all stages of the change management process.
Additional/Desirable:
- Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment.
- Robust problem-solving and analytical capabilities.
- Proven ability to manage multiple projects concurrently, maintaining high standards under tight deadlines.
- Proven experience in implementing IT Service Management good practices supported by business change and training programs.
- Experience of managing offshore teams to support day to day activities.
Education:
- Bachelors’ degree equivalent experience
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