IT Technician in York, United Kingdom

Routeware is the industry leader in providing SAAS software solutions, integrated technologies including RFID, AI, video, hardware/software, and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations achieve a digital transformation that saves time and money, increases efficiency, improves safety, and helps to make our world a greener place.

Based in Portland, Oregon, the company is PE-backed and employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one solution to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Mission:

Transform waste collection to drive a better future for generations to come.

Our Values:

• Adaptability – The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.

• Mission-driven – At Routeware, it matters to us that our work has a lasting positive impact on our customers’ outcomes, our fellow team members’ well-being, and the long-term sustainability of our environment.

• Human-first – While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

POSITION OVERVIEW

We are seeking an experienced Mid-Level IT Technician to join our team. The successful candidate will be responsible for supporting both Windows and MacOS machines and managing Microsoft AD. The candidate should also have experience with SOC 2 and ISO 27001 audits, identifying and mitigating potential security risks, and ensuring compliance with company policies and industry regulations. The ideal candidate should have a minimum of 3 years of experience in IT support.

RESPONSIBILITIES & DUTIES

• Support both Windows and MacOS machines, including troubleshooting and resolving technical issues.

• Manage Microsoft Active Directory, including user accounts, permissions, and group policies.

• Manage resources in Microsoft Azure

• Manage office networking with Unifi/Ubiquiti components

• Take part in audits and ensure compliance with industry regulations and company policies.

• Identify and mitigate potential security risks.

• Maintain an inventory of all hardware and software assets.

• Provide technical support to end-users.

• Collaborate with other teams to implement security best practices.

QUALIFICATIONS

• A minimum of 3 years of experience in IT support, managing Microsoft AD, Networking

• Strong understanding of both Windows and MacOS machines.

• Knowledge of IT security best practices and compliance regulations.

• Ability to identify and mitigate potential security risks.

• Excellent troubleshooting and problem-solving skills.

• Strong attention to detail and organizational skills.

• Ability to work independently as well as in a team environment.

• Excellent communication and interpersonal skills.

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.

BENEFITS

• Work from home opportunities

• Flexible working hours

• Sick pay

• Bonus scheme

• On-site parking

• Company pension

This is a full-time role based in the UK. Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.