IT Technician Apprenticeship in Northamptonshire, United Kingdom

You don’t need to go to university to kickstart your career!

Do you want to be learning whilst you are earning and keeping up to date with the latest technology?

By choosing Primary Goal as your training provider not only will you be learning whilst you’re earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using CompTIA practice, learn, and labs provided to you as part of your apprenticeship, you’ll be able to prepare yourselves for the following exams:

• CompTIA A + (Exam 1 and 2)

• CompTIA Cloud Essentials

  Job Purpose

  The IT Support Apprentice will provide effective and friendly IT Helpdesk/Services operations across the academies in the Northamptonshire cluster.  It is working across Kettering, Northampton and Bugbooke (outskirts of Northampton)   The post holder’s main role will be to provide effective first and at times second line support to customers served by their cluster. The role will require travel within the cluster, for example to provide field technician support. Travel expenses beyond the normal commute to the principal place of work will be reimbursed following receipt of an authorised expenses claim. Normal working hours will be in agreement with the IT Cluster Manager. You may be required to vary your hours to provide IT Support for meetings/events outside of the normal working hours and to complete other IT related work that cannot take place during normal working hours.

  As this role is an apprenticeship role, training will be provided to enable the postholder to perform the duties of an IT Support Technician

  Main Duties and Responsibilities

• Performing administrative tasks.

• Assisting with technical projects when directed.

• Call answering and logging of support tickets.

• Using initiative in problem solving.

• Taking an active interest in IT Support.

• Diagnosis and resolution of software and hardware incidents.

• Support the learning of our students by effective use of IT; this could include setting up specialist equipment and other technologies for use in various teaching sessions.

  Please note that you MUST be a driver who holds a full UK Driving Licence  and access to a vehicle to apply for this role as it will be split across three schools.  It is working across Kettering, Northampton and Bugbooke (outskirts of Northampton) .

  The training you’ll be provided with:

• Comprehensive introductory modules to technical concepts

• Level 3 Information Communications Technician apprenticeship standard

• Training for all pathways of your IT career (support technician, network technician, digital communications technician)

• Specialising in a portfolio of evidence for the Support Technician pathway

• e-learning training materials

• Bi-weekly virtual classroom training on all options of the apprenticeships;

• Access to virtual labs to develop technical competency

• Monthly work-based coaches visits and competency checks

• 9 am – 5 pm Support desk for technical support

• Personal Learning and Thinking Skills and Key Skills development

• Option for vendor and technical certificates- e.g. CompTIA

  You will also have the opportunity to network with a range of other apprentices on our programe who can share ideas, offer suggestions and support. Our apprentices love being able to help each other!

  As one of our apprentices, you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

  We are looking for someone who:

• Has a true passion for technology

• Feels confident using hardware, software and other technical devices

• Has good communication and interpersonal skills

• Has a passion for learning with enthusiasm and motivation to achieve success

• Loves helping others and enjoys working with people of all ages

• Is committed to completing the full apprenticeship program

• Can work well in a team and independently using their initiative

• Has a true passion for new and emerging technology. Is enthusiastic about digital developments and has an active interest in IT keeps up to date with current technology and trends

  Working Week:

37 hours per week – Monday to Friday.

Salary: £14,862 + (Including paid mileage at 0.45p/per mile) 

Desired Qualifications:

We require someone who is educated to GCSE standard English and Math’s grade 4 (or above), or Functional Skills Level 2 in English and Math’s.

Expected Duration:

15 months and 4 Months End Point Assessment

Where a Primary Goal apprenticeship can take you:

This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).

We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programe.

Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.

PLEASE NOTE that we will require a copy of your personal CV.

When completing your CV, please consider the job description and the role you are applying for.

Other Important Information: Successful candidates will be subject to an Enhanced DBS check (previously known as CRB). Evidence of previous qualifications is required, evidence of right to work in the UK and two references.

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