IT Support Engineer

Job title:

IT Support Engineer

Company:

BDO

Job description

Overview:To support the BDO ICT Teams, we are looking for an IT Support Engineer.Our ambition is to provide maximum support to internal employees and offer them the necessary ICT services. You can make the difference here! Are you an autonomous and results-oriented person who enjoys being in contact with end users? Do you have experience in Application Support? Are you passionate about providing excellent service to internal employees? Then you must be the one we are looking for! We want to strengthen our team with a team player who enjoys life with a realistic outlook. A colleague who is flexible and above all does not forget the cake for his birthday.Join the BDO family, a worldwide consulting firm where you can bring your own personality to your job! We help organisations grow sustainably with our expertise in audit & assurance, tax & legal, advisory and accountancy. At BDO, you are not just a number. Your well being and development are just as important to us as the personal, hands-on advice and pragmatic solutions we offer our clients. Because as you grow, so do we and so do our clients. That is why our slogan is ‘Let’s Grow Together’! What will you be doing?:

• Responsible for answering and following up calls from BDO employees;
• You work according to agreed ITIL procedures and principles;
• You are responsible for handling both first- and second-line tickets;
• Onsite support for the various BDO branches are also part of your duties;
• Documentation of the related systems you keep up-to-date at all times;
• “Bottlenecks” you identify and together ensure a proactive solution;
• Moreover, these main tasks are complemented by optimisation projects in which you help to lift our service organisation to a higher level;
• Working hours are from Monday to Friday from 8.30 a.m. to 5.30 p.m.

What do you bring to the table?:

• You are a born communicator and your passion is to provide excellent service;
• You are an independent person who is always customer-oriented;
• Problem-solving and analytical skills, stress-resistant and pragmatic;
• Working proactively is a must for you and you take ownership to resolve issues;
• You have at least 2 years of IT experience handling tickets and phones with a focus on customer orientation and customer-friendliness;
• Experience with Application support is a plus;
• You have knowledge of: Windows, Exchange, Teams, Storage, AD, SCCM, O365, … ;
• You can express yourself well in Dutch, French and English;
• You have a valid driving licence.

What do we bring to the table? :

• Culture: you will join a family of experts who encourage respect, diversity and teamwork. You work in an open culture, so feel free to speak to anyone, at any level
• Development: you decide the direction of your career, and we support you where necessary. Our BDO Academy provides a whole range of training courses to help.
• Impact: from day 1 you will be given responsibility, with support from your team.
• Network: you can work on different projects and clients, across business practices.
• Flexibility: you choose where you work with flexible working hours.
• Well being: your physical and mental health is important to us.
• Salary: you receive a competitive salary package with interesting benefits.
• Sustainability: you work within a company with an integrated sustainability policy.

Were you nodding to yourself enthusiastically as you read through the job description? Then be sure to send us your CV right away! May we soon welcome you as a new colleague!

Expected salary

Location

Hasselt, Limbourg

Job date

Fri, 18 Oct 2024 07:15:05 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.