IT Support Engineer (m/f/x) for internal Employee Support in Graz, Austria

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

• You are the first contact person for our employees (mostly Software Engineers) to enable their digital work life.

• Take over the initial triage of tickets, resolution, qualification, and escalation of Incidents and Service Requests .

• Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies.

• Install and provide top-notch equipment (high-performance notebooks, Macbooks,…) for our modern workplaces (Windows, MacOS, Linux).

• Understand and evaluate the needs of our employees and support IT training activities.

• Support local events and be responsible for digital collaboration tools and meeting room equipment, such as Microsoft Surface Hub.

• Coordinate external IT service providers .

• Identify potential for improvement and collaborate with distributed IT teams.

• Depending on your interests be part or lead several IT projects for continuous improvements.

Qualifications

• Completed IT education and, ideally first practical experience.

• Knowledge of the Microsoft environment (OS, M365, Active Directory, etc.).

• Basic expertise in the infrastructure environment (network, etc.).

• Ability to troubleshoot and accurately diagnose IT-related issues.

• ITIL Foundation Certification is a plus.

• Fluent in English and German .

Additional Information

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly .

• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

• Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.  

• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries .

• An environment that fosters innovation, enables creative collaboration, and allows you to grow .

• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.

• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

• A relocation team that is eager to help you start your journey to a new country , always there to support and by your side.

• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Compensation and rewards

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages .

• Due to legal reasons, we are obliged to disclose the minimum salary according to this position, which is EUR 42,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.

The position is available from July 2024.