IT Support Analyst
Clifford Chance
Company DescriptionWe are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating – full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.Job DescriptionThe Brussels’ office of Clifford Chance is currently looking to recruit an IT Support Analyst.Technology underpins our ability to deliver legal services to our clients. It allows our lawyers to work more efficiently, to ever more demanding deadlines, with higher accuracy, in closer collaboration with our clients, and across a range of locations and devices.The role of IT Support Analyst is a challenging opportunity where you will be able to apply your knowledge and put this into practice with the benefit of resources from a well-established, globally dispersed team. Maximising the potential and adoption of technology is a priority for Clifford Chance as it plays a critical role not only in how our people work but also in ensuring we can deliver our client strategy.As technology moves from back office efficiency to being more integrated into the core delivery of client service, our teams are developing beyond just solving problems and arise to being more innovative and forward thinking. They are increasingly helping lawyers to better understand the possibility of technology and to maximise the impact of what we do through technology delivery.Qualifications
Additional InformationWho you will work withWhilst Brussels based and focused, you will be part of the Benelux IT hub, working in close collaboration with your colleagues in Luxembourg and Amsterdam. You will help to ensure consistency of functional support to all users in these offices. To that end, some international support and travel is expected.Our Technology team provides customer support in every office. It also operates over several global hubs, with service and infrastructure hubs in London, Frankfurt, Hong Kong, New York and two Centres of Excellence in India. You will be closely aligned to the local business but will also become part of the regional and global network.Our team is a collection of specialists with deep domain expertise across the full spectrum of technology, all of which are key to our work. The rich wealth of knowledge and deep functional expertise that is present within the global teams as a result means there is always someone who can help you.
What you will be responsible forThe IT Support Analyst is responsible at local level for ensuring that a comprehensive IT support service is provided to the partners, lawyers and business professionals, through proactive, professional and courteous customer request and incident handling. This position is also responsible for working closely with the users to educate them on the technologies deployed within the office and on the desktop, with the aim of improving efficiencies and productivities.The IT Support Analyst acts as a power user of both our Core Technology applications and Legal Technology application toolset both in usability and understanding of product specifications and necessary configurations for varying legal uses and applications.The IT Support Analyst understands and is motivated to look beyond the obvious technical problem, conducts research, documents results and shows an ability to analyze and draw meaningful conclusions from information gathered.The IT Support Analyst ensures the knowledge transfer of experiences with adoption, use and requirements of Core Technology applications and the Legal Technology toolset to others on the team to enable scalability of support.You will be responsible for delivering quality and efficient functional support to all users in Clifford Chance’s Brussels office and will also provide intermittent support to the users in Bruxelles
Thu, 12 Sep 2024 07:19:39 GMT
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