IT Support Agent – ENG + German speaking (EU)

Job title:

IT Support Agent – ENG + German speaking (EU)

Company:

Sogeti

Job description

Job DescriptionIT Support Agent (ENG + German and FR) – European InstitutionAre you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you!At the moment we are looking for an ‘IT Support Agent ‘ for a European Institution!Nature of the tasks :

• Service desk agent, incident agent and analyst, problem agent and analyst
• Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
• First and second-line support: on-site support
• Recording & tracking incident information
• Recording & tracking Problem information
• Participating in reconfiguration/installation of PC environment
• Documenting operational support procedures
• Drafting technical content for knowledge database
• IT support specialist must be able to perform all tasks of a service desk operator
• Testing and administration of applications
• Liaising with system administration and database administration for execution of administration tasks
• …

Your skills :

• Min 3 years of experiences as IT Support
• Fluent in both English/German both written and oral (French is a big plus)
• Part of the consultants needs to be fluent in German both written and oral as well
• Very good communication skills
• User oriented
• Very good skills in all of the MS office applications, IOS and Android are a big plus
• ITIL V3 Foundation Certified is a big plus
• …

Why should you take the leap?“Global Reach, Local Touch”: as a global leader in IT consultancy, we are committed to all our employees and clients to spread the knowledge, experience and innovations across elgium in a pleasant and decent way. Sogeti is the perfect place to bring your passion for IT into play and learn new skills. You will be given the opportunity to develop your career through working on interesting projects, our internal training & development program and by attending training courses to broaden your knowledge and obtain certifications.That’s how we boost your personal career and encourage life-long learning in your area of expertise! Your evolution will be monitored closely by your people manager, your counselor, and your project manager/sponsor on your project.We promote a culture of diversity. We believe that working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients. With the digital tech sector growing at a rapid pace and women significantly underrepresented in the industry, we are determined to inspire and recruit more women into technology and build diverse teams that reflect the clients we serve.In exchange for your work and commitment, you will be rewarded with :

• A nice gross salary with extra netto compensation
• A shiny company car (or federal mobility budget instead) + fuel/charging card
• Lunch vouchers
• Eco-cheques
• Flexible hours
• Training and learning possibilties
• 32 vacation days
• A flex plan & mobility plan
• A share ownership plan
• …

What are you waiting for? Apply today and start your new journey with Sogeti Belgium! 🙂Work with great peopleKris De BaerdemaekerSDC Resource manager“Sogeti gave me a lot of opportunities to prove myself business-wise”Tom GautotProject Manager“At Sogeti we are thriving quality for client and colleagues. Sogeti supports you in becoming your professional best.”Leela bethaniSoftware Test Engineer“Sogeti provides me various learning and development programs, including training sessions, certifications, and knowledge-sharing initiatives. Joining Sogeti offered me the chance to enhance my skills.”Inessa VerleyenTest Manager“Finding a project that fits not only business objectives but also my development and personal objectives is where Sogeti makes a difference.”Rob GroenéFunctional Consultant“The flexibility of working in an expanding versatile team, under the umbrella of a worldwide player, is what gives you the chance to thrive and become your best.”Great Place to WorkInformal cultureFlat structureTraining possibilities and career guidanceInternational environment4 domains of expertiseHybrid way of workingWork abroad system32 vacation daysCompany car or federal mobility budget… and many more extralegal advantagesAbout the companyA global leader in consulting, technology services and digital transformation, the Capgemini Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion. People matter, results count.Visit us at capgemini.com1967Founded in France in 1967 by Serge Kampf.1995Creation of TMAP: global methodology for effective software testing.2015Appointment of new CEO for BeLux: Eric de Saqui.2016Sogeti BeLux awarded a big data contract by the European Commission.201610th edition of the Sogeti Conference, our prestigious yearly event with 250+ participants.2016A seven-year contract was signed with the Belgian Federal Public Service (SPF) Finance.2017Top Employer Belgium for the 8th consecutive year.2017The Group celebrates its 50th anniversary.Alissia Boulanger | Contact PersonSogeti BelgiumBrussels | On-site

Expected salary

Location

Bruxelles

Job date

Thu, 15 Aug 2024 03:54:00 GMT

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