IT Support
Olenex – Rotterdam
For our Central Post office, we are recruiting an enthusiastic and solution-oriented:IT SUPPORTLocation: Central Post Rotterdam, The NetherlandsAs our 1st line IT Support, you are the first point of contact for all end-users within the Olenex Group. You are responsible for the day-to-day support of incidents and service requests. You will manage the incoming incidents and requests and proactively resolve them in a hands-on manner.Your main responsibilities:Logging and processing all IT requests;Diagnose and prioritize all Incidents and Service Requests, escalating when necessary to the Service Desk Coordinator or IT Service Providers;Take ownership and responsibility of issues by prioritizing and monitoring from start through to a successful resolution;Ensure timely resolution of all Incidents and Service Requests & Documenting resolutions in Knowledge Base;Monitoring the operations of the IT Service Desk of our parent companies;Occasionally travel between different Olenex locations to provide on-site support and assisting local projects;Managing stocks of equipment, consumables and other supplies;Improve IT Customer Service, Perception and Satisfaction.Who are you?
For this position, we are looking for a skilled IT professional who enjoys assisting people with computer issues and te able to explain technical details simple. In addition, you:
Rotterdam, Zuid-Holland
Sat, 08 Jun 2024 22:13:15 GMT
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