Olenex - Rotterdam
Job title:
IT Support
Company:
Olenex – Rotterdam
Job description
For our Central Post office, we are recruiting an enthusiastic and solution-oriented:IT SUPPORTLocation: Central Post Rotterdam, The NetherlandsAs our 1st line IT Support, you are the first point of contact for all end-users within the Olenex Group. You are responsible for the day-to-day support of incidents and service requests. You will manage the incoming incidents and requests and proactively resolve them in a hands-on manner.Your main responsibilities:Logging and processing all IT requests;Diagnose and prioritize all Incidents and Service Requests, escalating when necessary to the Service Desk Coordinator or IT Service Providers;Take ownership and responsibility of issues by prioritizing and monitoring from start through to a successful resolution;Ensure timely resolution of all Incidents and Service Requests & Documenting resolutions in Knowledge Base;Monitoring the operations of the IT Service Desk of our parent companies;Occasionally travel between different Olenex locations to provide on-site support and assisting local projects;Managing stocks of equipment, consumables and other supplies;Improve IT Customer Service, Perception and Satisfaction.Who are you?
For this position, we are looking for a skilled IT professional who enjoys assisting people with computer issues and te able to explain technical details simple. In addition, you:hold a Bachelor’s degree in IT, Computer Science or Software Engineer;have at least 3 years of proven work experience as an IT Support Engineer of Help Desk Support;have knowledge of Windows and Office (365);are well experienced in troubleshooting a wide range of problems (LAN, WAN, Web, Hardware, End User Software, etc.);have excellent problem-solving and communication skills;speak fluent English and Dutch, German is considered a plus;are self-motivated and able to work autonomously;are eager to learn new things and willing to travel.Interesse in de functie van IT Support bij Olenex – Rotterdam regio Rotterdam?Reageer nu met je CV en motivatie via de “solliciteer” button.Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld.
Expected salary
Location
Rotterdam, Zuid-Holland
Job date
Mon, 27 May 2024 22:00:11 GMT
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