IT Site Support Tech II

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

IT Site Support Tech II

Reporting To:

Regional IT Site Support Manager – EMEA

Work Schedule:

Onsite – Varese, IT

• Diagnose, research, and resolve routine IT issues, providing technical assistance and support to end-users through written and verbal communication.
• Provide guidance and explain policies and procedures, as well as train on new technology to end-users.
• Troubleshoot end-user PC, network, printing, network issues, and application issues.
• Deployment of PC equipment and accessories, including Installation and support of endpoint software.
• Conference Room technology diagnosis and support.
• Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool.
• Provide on demand support to users with immediate needs at any of our Tech Bars.
• Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment.
• Provide diagnostic support for site-specific Operational Technology (OT) equipment, with guidance from OT specialists.
• Liaise with IT resolver teams to drive resolution of critical technology issues.
• May travel to provide on-site support within assigned region.
• Provide onsite smart hands support for Server and Network related issues.
• Complete detailed documentation within the IT service management system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems.
• May be require to support after-hours in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.

What you Bring:

• A Bachelor’s degree in Computer Science, Management Information Systems, or related field is preferred.
• A minimum of 3 years of proven experience in an IT support role with heavy customer focus position and technical knowledge of a company’s products and services.
• Experience working with company service desk software, remote access desktop programs, Windows and Mac OS, and configuring computer systems and applications. 
• Possess Industry certifications CompTIA A+, CompTIA Net+, Dell proven professional is preferred.
• Fluent English required due to day-to-day relationship with American head office

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