vacanciesineu.com
Janus Henderson Investors Job Description
Role:
IT Service Manager
Location:
London
Department:
Technology
Why work for us?
A career at Janus Henderson is more than a job, it’s about investing in a brighter future together .
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First – Always vacanciesineu.com Execution Supersedes Intention vacanciesineu.com Together We Win vacanciesineu.com Diversity Improves Results vacanciesineu.com Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you!
Your opportunity
The IT Service Manager plays a crucial role in ensuring an organisation’s IT services meet the needs and expectations of both the business and its customers. This role involves overseeing the IT service management (ITSM) processes according to established standards, such as ITIL (Information Technology Infrastructure Library), to ensure effective design, delivery, and continual improvement of IT services.
Oversee the delivery of IT services to ensure they meet the agreed-upon standards and service levels.
Develop and implement policies, processes, and procedures for the effective management of IT services.
Participate in IT strategy planning and contribute to the overall business strategy.
Identify opportunities for service improvements and lead service improvement programs.
Work closely with IT and business stakeholders to design and develop services that meet business needs whilst ensuring new services and changes to existing services are introduced in a controlled and coordinated manner.
Monitor service performance against service level agreements (SLAs) and take necessary action to address any issues.
Manage the budget for IT services, including forecasting, budgeting, and tracking expenses whilst ensuring cost-efficiency and value for money in the delivery of IT services.
Identify, assess, and manage risks to the service delivery whilst ensuring compliance with legal, regulatory, and contractual requirements.
Manage relationships with business stakeholders to ensure high levels of customer satisfaction.
What to expect when you join our firm
Hybrid working and reasonable accommodations
Generous Holiday policies
Excellent Health and Wellbeing benefits including corporate membership to ClassPass
Paid volunteer time to step away from your desk and into the community
Support to grow through professional development courses, tuition/qualification reimbursement and more
All-inclusive approach to Diversity, Equity and Inclusion
Maternal/paternal leave benefits and family services
Complimentary subscription to Headspace – the mindfulness app
All employee events including networking opportunities and social activities
Lunch allowance for use within our subsidised onsite canteen
Must have skills
Bachelor’s degree in Information Technology, Computer Science, or related field.
Proven experience in IT service management or a similar role.
Strong understanding of IT service management frameworks, such as ITIL.
Excellent leadership, communication, and interpersonal skills.
Strong analytical, problem-solving, and decision-making capabilities.
Ability to manage and prioritize tasks and projects effectively.
Experience in managing budgets and understanding financial principles.
Familiarity with the latest technology trends and their application in improving IT services.
Nice to have skills
Process management frameworks such as Lean, Lean Six Sigma
Agile operating experience such as SAFe
Financial Services experience/knowledge
Familiar with Digital Products
Understanding of Product Management framework
Supervisory responsibilities
No
Potential for growth
Mentoring
Leadership development programs
Regular training
Career development services
Continuing education courses
You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com
FOR INTERNAL HR USE ONLY
Reporting Line:
Kevin Sharp, Global Head of Service Management Office
Job Code:
60043171
Date Created/Revised Date:
July 2024
Entity
Regime
Function
Regulated
N/A
Certification Regime
N/A
No
N/A
Senior Managers Regime
N/A
No
N/A
K&C (MiFID II)
N/A
No
N/A
FLSA (U.S. only)
N/A
No
N/A
AML Reg 21
N/A
No
N/A
MAS Individual Accountability & Conduct (IAC) Guidelines
N/A No
No
To help us track our recruitment effort, please indicate in your cover//motivation letter where (vacanciesineu.com) you saw this job posting.
Job title: Software Tester 12 Months Contract Company: Belmont Lavan Job description Job Description:Belmont Lavan…
Location: West End - London City and West End, London, United Kingdom Salary: Up to…
Job title: SEN 1:1 Teaching Assistant Company: Prospero Teaching Job description Job descriptionJob Title: 1:1…
Job title: Addetto/a Program Management Office Company: A. Abete Job description A. Abete s.r.l. azienda…
Job title: Funded Postdoctoral Researcher Position - ERC Advanced Grant Project - CORTICAL RHYTHMS (Computational…
Job title: Brand Management Internship (m/f/x) Company: Procter & Gamble Job description Job Location BrusselsJob…