IT Service Desk Technical Support Analyst
University of Birmingham
We are seeking a passionate individual to join our vibrant team at the University of Birmingham’s IT Service Desk!At the heart of our team lies a group of dedicated and enthusiastic individuals who are committed to providing excellent IT support to our diverse community. When you join us, you become a part of a family that values collaboration, innovation, and above all, a passion for delivering excellent customer service and for helping others succeed. Our team isn’t just about fixing technical issues; we prioritise continual improvement and strive to elevate our standards every day, ensuring excellence in everything we do. In the role of Technical Support Analyst you will have the opportunity to not only hone your existing skills but also to embrace new challenges and expand your expertise in a supportive environment.The post holder will form part of a team providing predominantly 2nd line remote computing support to academic, administrative and support staff, as well as students of the University.The Service Desk is the primary point of contact for all users with computing issues, receiving enquiries in person, by telephone, and by a variety of web-based contact points. The post holder will be expected to resolve a high percentage of queries without referral, to utilise remote support software as and when required and to liaise with 3rd level technical teams to restore service as soon as possible.Main DutiesSecond Line Support
Required Knowledge, Skills, Qualifications, ExperienceSkills and Knowledge
OR
Informal enquiries to Joseph Townsend email:To download the full job description and details of this position and submit an electronic application online please click on the ‘Apply’ button above.Valuing excellence, sustaining investmentWe value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.£28,397 to £30,210. Usual full time starting salary with potential progression once in post to £33,938. Grade: 5
£28397 – 30210 per year
Birmingham
Thu, 23 May 2024 01:46:20 GMT
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