IT Service Desk Specialist with Italian

Location:

(31-503) Poland

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Advertiser:

International Paper

Job ID:

130607602

Posted On:

05 June 2024

 

 

IT Service Desk Specialist with Italian

Location – Kraków

 

We offer

You would provide technical support and incident management to users of IT systems and peripheral equipment company wide. You would be responsible for receiving, entering, troubleshooting, prioritizing, escalating, and updating all IT incidents and requests involving hardware, software, applications, networking or products on the IT standards list. You will have a chance to gain knowledge in many fields of IT thanks to extensive training and close cooperation with other IT teams. Also, our centrally-located IT Solutions & Services department will provide you with opportunities to develop your career and expertise in different areas of IT.

 

You will

-Provide dedicated IT resolution and incident management services to International Paper employees by receiving, tracking, prioritizing, and documenting IT incidents, inquiries, and requests for service

-Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company

-Follow and understand incident resolution processes with focus on appropriate routing of tickets

-Meet clearly defined performance metrics

-Work efficiently in a Team environment

 

You have

-Customer focus and exceptional phone etiquette

-Good communication and listening skills

-Excellent time management and organizing skills

-Analytical problem solving abilities

-Detail oriented

-Fluency in written and spoken English, Polish and Italian

-Readiness to work around one weekend shift per month

    

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„I, hereby, consent to the processing of my personal data contained in the application for the job by International Paper Polska Sp. z o.o  for the purpose and to the extent necessary in the current recruitment process and in the future recruitment processes as well.”

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