IT Service Delivery Team Leader

Job title:

Pepco

Currently, we are looking for a new person to join our team in Poznań for a position of:IT Service Delivery Team LeaderYour main responsibilities:

Managing a multinational team to ensure efficient and complete service delivery in the area of IT support for stores
Managing the support process for end users – determining support standards, providing feedback to employees, and coordinating the request execution process
Building and managing the knowledge base to ensure the proper functioning of the IT Support Team
Creating tools to support work, preparing new procedures, updating existing ones, organizing training sessions, and cooperating with external partners
Conducting analyses and generating reports on the Team’s work to evaluate goal performance
Conducting Service Reviews with external partners, controlling service delivery performance (SLM management), and ensuring fulfillment.

Requirements:

Bachelor’s Degree in IT or a related field
At least 3 years of related experience (IT, Operations and Development, Support)
Proficient English communication skills (written and oral)
Advanced knowledge of personal data regulations
Advanced knowledge of Information Technologies (computer hardware/software/operating systems)
Very good knowledge of retail processes and understanding of retail priorities
Advanced knowledge of ITIL, HDI, and process management methods
Excellent knowledge of MS Office (especially Excel and PowerPoint)
Good level of communication, problem-solving, client orientation, planning, and organizing
People management experience – delegating tasks and motivating people
Ability to build relationships with internal customers.

You are bound to like your job at Pepco because we guarantee:

Work in an international company that is on the Forbes list of the best employers in Poland and is loved by millions of consumers in Poland and Europe.

Competitive salaries and genuine opportunities for promotion – the development of our employees is the cornerstone of our strategy!
Flexible working arrangements, including global/hybrid work options.
Private medical care and preferential life insurance to make you feel secure.
Benefit platform with plenty of opportunities – events, foreign trips, shopping vouchers, etc. – there is something for everyone.
Discounts on purchases at Pepco stores – buy your favorite products at great prices.
The opportunity to develop English language skills while working in an international environment (see point above).
Numerous free trainings, courses and webinars – we have so much of this that you’re sure to find something for you.
Free psychological, legal and financial consultations as part of our employee support program – your well-being is important to us!
A friendly atmosphere and the support of colleagues who are willing to share their expertise – despite the fact that we are a really large organization, we have managed to maintain a pleasant, informal atmosphere.
Work in a unique organizational culture – Pepcoolture, where the mission, vision and values we have developed are the foundations of our daily work.