Pepco
Job title:
IT Service Delivery Team Leader
Company:
Pepco
Job description
Currently, we are looking for a new person to join our team in Poznań for a position of:IT Service Delivery Team LeaderYour main responsibilities:
- Managing a multinational team to ensure efficient and complete service delivery in the area of IT support for stores
- Managing the support process for end users – determining support standards, providing feedback to employees, and coordinating the request execution process
- Building and managing the knowledge base to ensure the proper functioning of the IT Support Team
- Creating tools to support work, preparing new procedures, updating existing ones, organizing training sessions, and cooperating with external partners
- Conducting analyses and generating reports on the Team’s work to evaluate goal performance
- Conducting Service Reviews with external partners, controlling service delivery performance (SLM management), and ensuring fulfillment.
Requirements:
- Bachelor’s Degree in IT or a related field
- At least 3 years of related experience (IT, Operations and Development, Support)
- Proficient English communication skills (written and oral)
- Advanced knowledge of personal data regulations
- Advanced knowledge of Information Technologies (computer hardware/software/operating systems)
- Very good knowledge of retail processes and understanding of retail priorities
- Advanced knowledge of ITIL, HDI, and process management methods
- Excellent knowledge of MS Office (especially Excel and PowerPoint)
- Good level of communication, problem-solving, client orientation, planning, and organizing
- People management experience – delegating tasks and motivating people
- Ability to build relationships with internal customers.
You are bound to like your job at Pepco because we guarantee:
- Work in an international company that is on the Forbes list of the best employers in Poland and is loved by millions of consumers in Poland and Europe.
- Competitive salaries and genuine opportunities for promotion – the development of our employees is the cornerstone of our strategy!
- Flexible working arrangements, including global/hybrid work options.
- Private medical care and preferential life insurance to make you feel secure.
- Benefit platform with plenty of opportunities – events, foreign trips, shopping vouchers, etc. – there is something for everyone.
- Discounts on purchases at Pepco stores – buy your favorite products at great prices.
- The opportunity to develop English language skills while working in an international environment (see point above).
- Numerous free trainings, courses and webinars – we have so much of this that you’re sure to find something for you.
- Free psychological, legal and financial consultations as part of our employee support program – your well-being is important to us!
- A friendly atmosphere and the support of colleagues who are willing to share their expertise – despite the fact that we are a really large organization, we have managed to maintain a pleasant, informal atmosphere.
- Work in a unique organizational culture – Pepcoolture, where the mission, vision and values we have developed are the foundations of our daily work.
Expected salary
Location
Poznań, wielkopolskie
Job date
Tue, 25 Jun 2024 23:03:23 GMT
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