IT Senior Program Manager | Life Sciences Industry (FR/NL)

Job title:

IT Senior Program Manager | Life Sciences Industry (FR/NL)

Company:

Cognizant

Job description

Job Title: Program Manager – Life Science IndustryJob Summary:Lead the transformation of a Manufacturing and Labs IT support service from a T&M passive and reactive service into a real MS based on SLA’s and KPIs.Key Responsibilities:

• Define Strategy for converting a T&M operation support into a real MS based on SLA and KPIs.
• Define program plan, execute, monitor and control it.
• Plan and bring MS support team (on and offshore) into operations.
• Setup communication plan and reporting model.
• Manage MS processes and lead MS team.
• Manage customer’s stakeholders’ relationship and escalations.
• Report to CTS leadership team.

Essential Skills:

• Experience in Project/Program Management in LS Manufacturing.
• Experience in Managed Service as Delivery Manager in LS Manufacturing.
• Experience with ITIL (also for Automation-OT).
• Experience with Automation-OT-IT (DCS, PLCs, Historian, MES, OT-Network Services, Labs, etc) in LS Manufacturing.
• Good knowledge of GxP, GAMP5, CSV, CQV.
• Excellent leadership skills and team/s management.
• Excellent customer stakeholder management
• Strong management and solution of team problems, processes issues and customers escalations.
• French Speaker.
• Local near Braine Belgium.
• Excellent English.

Nice to Have Skills:

• Knowledge of continuous improvements tools and processes.
• Knowledge of (gen)AI implementation for Managed Services optimization.
• Deep technical understanding in Automation-OT-IT systems.

Qualifications:

• BSc / MSc. Electrical/Electronical Engineer or Computer Sciences Engineer.
• GxP, GAMP, CSV/CQV trainings.
• PM trainings.

Expected salary

Location

Bruxelles-Capitale

Job date

Wed, 21 Aug 2024 22:55:37 GMT

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