Cognizant
Job title:
IT Senior Program Manager | Life Sciences Industry (FR/NL)
Company:
Cognizant
Job description
Job Title: Program Manager – Life Science IndustryJob Summary:Lead the transformation of a Manufacturing and Labs IT support service from a T&M passive and reactive service into a real MS based on SLA’s and KPIs.Key Responsibilities:
- Define Strategy for converting a T&M operation support into a real MS based on SLA and KPIs.
- Define program plan, execute, monitor and control it.
- Plan and bring MS support team (on and offshore) into operations.
- Setup communication plan and reporting model.
- Manage MS processes and lead MS team.
- Manage customer’s stakeholders’ relationship and escalations.
- Report to CTS leadership team.
Essential Skills:
- Experience in Project/Program Management in LS Manufacturing.
- Experience in Managed Service as Delivery Manager in LS Manufacturing.
- Experience with ITIL (also for Automation-OT).
- Experience with Automation-OT-IT (DCS, PLCs, Historian, MES, OT-Network Services, Labs, etc) in LS Manufacturing.
- Good knowledge of GxP, GAMP5, CSV, CQV.
- Excellent leadership skills and team/s management.
- Excellent customer stakeholder management
- Strong management and solution of team problems, processes issues and customers escalations.
- French Speaker.
- Local near Braine Belgium.
- Excellent English.
Nice to Have Skills:
- Knowledge of continuous improvements tools and processes.
- Knowledge of (gen)AI implementation for Managed Services optimization.
- Deep technical understanding in Automation-OT-IT systems.
Qualifications:
- BSc / MSc. Electrical/Electronical Engineer or Computer Sciences Engineer.
- GxP, GAMP, CSV/CQV trainings.
- PM trainings.
Expected salary
Location
Bruxelles-Capitale
Job date
Wed, 21 Aug 2024 22:55:37 GMT
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