IT Global Support Analyst – Service Desk with Spanish and English (f/m/x)

Job title:

IT Global Support Analyst – Service Desk with Spanish and English (f/m/x)

Company:

3M

Job description

Job Description:Collaborate with Innovative 3Mers Around the WorldChoosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.The Impact You’ll Make in this RoleAs an IT Global Service Desk Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.Here, you will make an impact by:Answering incoming calls/web tickets and providing technical assistance following established procedures and guidelines. Routing more advanced problems outside of established guidelines or scope to the appropriate support group.Utilization of the Knowledge base, ensuring all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database, creation and update a knowledge articlesIdentifies problems and opportunities for improvement with components or processes used to deliver IT solutions.Customer service mindset and sense of urgencyEquivalent working time system. Service Scope: (Monday – Friday) 6:00 AM – 7:00 PM and (Saturday – Sunday) 9:00 AM – 6:00 PM including Public HolidaysYour Skills and ExpertiseTo set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:Functional knowledge Microsoft Office and Office 365 suite, including SharePoint, One Note and VisioProficient in English and Spanish, Polish is an advantageAt least 1-2 years of experience working in a technical support environment is requiredBachelor’s Degree or higher from an accredited institutionIntermediate to advanced knowledge on Networking, Share Point and Remote connectivity, including VPN.Excellent interpersonal, written and team collaboration skills with ‘can do’ attitudeSupporting Your Well-being3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.Work Your WayPrivate medical careLife insuranceRetirement schemeMultisport cardOpportunity to work globally as part of an international organizationWork in a respectful, inclusive and friendly environment with open door policyProfessional training and onboarding packageSupporting your professional development, possibility to gain certifications/co-founding studiesSupporting your work-life balance through being a part of community groups, CSR actions, volunteeringInternal integration eventsHoliday BonusResources for YouFor more details on what happens before, during and after the interview process, check out the Insights for Candidates page at If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.*At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.plOur approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. Our global Work Your Way initiative gives our employees flexibility in where and how their work can be performed, subject at all times to any location-specific rules and policies that may be in place from time to time (more information on such rules/policies can be provided upon request from the relevant in-location HR).At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Expected salary

Location

Wrocław, dolnośląskie

Job date

Tue, 23 Jul 2024 22:37:42 GMT

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