IT Digital Technology CRM Internship

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

JOB SCOPE AND MAIN RESPONSIBILITIES:

The resource will be part of the Digital Technology team working in the CRM area on the Contact Center stream.

He/she will support the Project Manager and the Service Manager with all the functional activities like tracking/maintaining business requirements documentation, tracking/maintaining tickets status, maintaining Solution design documentation, planning meeting with business stakeholders and technical system integrators, executing validation for technical capabilities, and communicating maintenance activities on systems.

AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:

• Controlling documentation availability and readiness
• Controlling ticketing status and progress
• Ensuring planning meeting/check agenda consistency/audience consistency/sending meeting minute etc.
• Supporting Service Manager in properly propose/adjust ticket prioritization according to business priorities

NETWORK OF INTERACTION:

• INTERNAL: Contact Center team, Digital Technology team
• EXTERNAL: System Integrators and IT suppliers

TECHNICAL SKILLS – PORTRAIT OF A PERFECT CANDIDATE

• Strong problem solving skills
• Analytical mindset
• Knowledge of Microsoft Office suite
• Preferred attitude with planning activities, data analysis

LANGUAGES:

English

Italian

We welcome applications from all individuals regardless of their ages, backgrounds, gender, sexual orientation, political affiliations, personal beliefs, or religions. This includes those registered in targeted employment programs under Italian Law 68/1999, in accordance with Article 15 of Stat. Lav and Legislative Decrees 215/03 and 216/03.

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