IT Delivery Manager

Job title:

IT Delivery Manager

Company:

Darwin Rhodes

Job description

Background
Customer is currently on a digital transformation journey. As part of this transformation, we have created a global organization to manage and transform our IT Corporate landscape portfolio capabilities to better fulfill our customer needs. We are setting ourselves up to work agile, based on the Scaled Agile Framework (SAFe) framework and are looking for experienced professionals to lead our teams and services.About the job
In this role you will be driving change and improvement in IT service delivery capabilities in Corporate Functions IT Solutions.
As the Delivery manager you will make sure we have the right structure in place to safeguarding day-to-day service operations in terms of quality, performance, and cost. You will be working closely together with IT Product owners, IT Solution architects, internal and external IT support teams, and other key roles within the area.
You will also be acting as an escalation manager in case of business-critical issues.In your way of working, you will blend classic ITIL-based service delivery into modern DevOps in an efficient way.
You can be based either in Krakow, PolandResponsibilities:

• Day-to-day service operations against agreed commitments and financial targets.
• Monitor, coordinate, and report on performance of services and projects.
• Capacity and availability management.
• Drive continuous improvements for services within area of responsibility.
• Incident and Problem Management, ensuring that trends or underlying issues are proactively identified and resolved.

Requirements:

• Relevant academic background

Extensive experience from similar work
Adequate university background.
Fluent in spoken and written English
Experience from agile methods is an advantage Please find the information below:

• More information about the duties/ how many projects the person will be coordinating/teams/ main responsibility: the person will coordinate 2-3 small projects and manage 3-5 services.
• Duration of this assignment: at least until end of 2022 with a possibility of extension based on performance.
• Bill rate: I’m open to discuss the rates based on the experience of the candidates
• Is any remote work possible/ hybrid model? Yes, preferably 40% in the office and 60% remote but I remain flexible.
• Team size: no direct reports but working in a matrix organization with team members from other groups. Each of the projects typically involves a team of 3-5 people.

Expected salary

Location

Kraków, małopolskie

Job date

Wed, 28 Aug 2024 22:28:12 GMT

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